Desktop Support Technician

Tandym Group

A financial services firm in Florida is actively seeking a new Desktop Support Technician to for a hand-on role, focusing on service continuity for client-facing platforms.

About the Opportunity:

Shift: Day
Schedule: Monday to Friday
Hours: 9am to 5pm (EST)

Responsibilities:

Acting as the main liaison for production incidents
Performing L1 triage, user support, and troubleshooting
Managing incidents end-to-end
Creating and tracking tickets in ServiceNow / Jira
Maintaining knowledge base documentation in Confluence
Performing other duties, as needed

Qualifications:

3+ years of related work experience
High School Diploma / GED
Bilingual (English and Spanish)
Experience with Application Support
Solid understanding of Incident Management and Escalation Processes
Solid problem solving and troubleshooting skills
Great interpersonal and communication skills
Proactive mindset

Desired Qualifications:

Associate's and/or Bachelor's Degree
ITIL certification
Experience working in a Banking and/or Financial Services setting
Familiarity with ServiceNow, Jira, and/or Confluence
Familiarity with Digital Channels
Experience with Change/Release Processes
Knowledge of AI-assisted Support

Apply

Vacancy posted 1 day ago

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