Sales Solution Engineer

Sales Solution Engineer

Paysafe is looking for a Sales Solution Engineer to join our Sales Enablement team. In this role, you will help merchants and ISV/SaaS partners across North America, the UK, and the EEA design and adopt secure, scalable payment solutions. This is a hybrid position based in our Jacksonville, FL office, with an expectation of working onsite three days per week.

Sales Solutioning Responsibilities

You will work closely with Sales, Product, and Client Delivery to understand customer goals, guide technical discovery, and recommend practical integration strategies that support successful onboarding and long-term growth.

• Lead technical discovery sessions to gather requirements, assess solution fit, and define integration options.
• Recommend product, onboarding, processing, funding, reporting, and integration solutions aligned to customer needs.
• Identify unique customer requirements and coordinate internal discussions for custom solution needs.

Payments Expertise and Compliance

• Apply knowledge of payments, acquiring, merchant processing, and ISV/PayFac models to customer solution discussions.
• Help design secure, compliant solutions for customers operating in regulated environments.

Customer Engagement and Sales Support

• Engage with prospective customers throughout the sales cycle to understand their business model, goals, and technical requirements.
• Present technical solutions through customer meetings, workshops, and executive-level discussions.
• Support Sales teams by helping position Paysafe solutions clearly and confidently in customer conversations.

Collaboration, Documentation, and Product Enablement

• Create clear documentation for technical solutions, business processes, user flows, and integration designs.
• Collaborate with Sales, Product, and Client Delivery to support product rollouts and share input on future capabilities.
• Learn quickly, solve problems collaboratively, and contribute to a team-oriented environment.

What We Are Looking For

Technical Skills

• Experience working with API-based integrations, including REST/SOAP APIs, SDKs, and JSON data formats.
• Familiarity with payment gateways; experience with NMI, Fiserv, or TSYS is a plus.
• Comfort using Microsoft Office Suite, Cursor, Postman, Salesforce, and related collaboration or sales enablement tools.

Education, Experience & Professional Skills

• Bachelor's degree or equivalent education and experience required; education in IT, Web Development or a related field is preferred.
• 23 years of experience in client-facing technical support, solution engineering, or technical pre-sales.
• Payments industry experience is preferred.
• Payments/Technical product or software certifications are a plus.
• Strong communication skills, with the ability to explain technical and business concepts to different audiences.
• Ability to analyze complex technical issues and translate them into practical business solutions.

Life at Paysafe

One network. One partnership. At Paysafe, this is not only our business model; this is our mindset when it comes to our team. Being a part of Paysafe means you'll be one of over 3200 members of a world-class team that drives our business to new heights every day and where we are committed to your personal and professional growth. Are you ready to make an impact? Join our team that is inspired by a unified vision and propelled by passion. Our culture values humility, high trust & autonomy, a desire for excellence and meeting commitments, strong team cohesion, a sense of urgency, a desire to learn, pragmatically pushing boundaries, and accomplishing goals that have a direct business impact.

Equal Employment Opportunity

Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type concerning ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments, please let us know. We will be happy to help and look forward to hearing from you.