Engagement Director - North America

RANGR Data – part of Accenture is a US-based advanced data engineering and analytics consulting firm, and a certified partner of Palantir. We help clients implement and support the most advanced data operations platform: Palantir Foundry. Role Overview As Engagement Director, you are responsible for driving client success through strategic project governance and the delivery of high-value services. You partner closely with clients to understand their objectives, collaborate with engineers to design solutions that align with those goals, and oversee project iterations that deliver production-ready implementations. For your portfolio of projects (Clients Engagements), you will provide timely, clear status updates, address concerns early with effective and transparent communication methods, remove roadblocks, and provide risk mitigation efforts to minimize escalations. Prevent issues from escalating, as a part of your responsibilities while successfully managing your portfolio is to ensure a continuous improvement environment resulting in repeatable process for the entirety of the customer experience. Acting as our clients’ partner in any of the project types: proof-of-value, managed services, product support, or expert services, you will guide clients through the journey of deploying a high-value implementation that demonstrates clear ROI via client specific KPIs. In this role, you serve as the bridge between strategic client priorities and delivery execution, driving clarity, transparency, and consistent results while ensuring a seamless, positive client experience at every stage. What You’ll Own Champion Client Success Serve as the client’s primary partner and advocate throughout engagements. Manage expectations with proactive communication, transparency, and follow-through. Conduct analysis to deeply understand customer challenges and translate into actionable business objectives. Translate business objectives into clear delivery outcomes and success criteria. Drive measurable outcomes by ensuring engagements deliver clear, quantifiable business value. Drive measurable client impact by ensuring proof-of-values demonstrate value and managed services drive long-term success. Delivery Leadership Define project scope, timelines, and success metrics in alignment with client goals. Lead rapid iteration cycles, ensuring progress is visible and aligned with all stakeholders. Oversee day-to-day delivery execution, ensuring teams stay focused on outcomes. Provide timely status updates, proactively escale risks, and course correct as needed. Partner with Technical Team Leaders to ensure feasibility and alignment of technical solutions. Ensure project dashboards and tasks are consistently updated for visibility and alignment. Cross-Functional Alignment Coordinate with Delivery, Engineering, and Operations to ensure end-to-end success. Partner with the Director of Delivery on resource planning, governance, and reporting. Act as the escalation point for client concerns, ensuring issues are resolved quickly and transparently. Culture & Team Development Mentor team members on client engagement best practices. Encourage knowledge sharing, cross-functional collaboration, and continuous improvement. Model transparency, accountability, and proactive problem-solving in client interactions. How You Lead Client-Obsessed – Always prioritize the client’s outcomes and value. Proactive Communicator – Create clarity, avoid surprises, and address issues early. Strategic and Practical – Balance long-term partnership goals with near-term delivery execution. Calm Under Pressure – Bring stability and structure in high-stakes client situations. Reporting & Scope Reports to the Director of Delivery. Partners closely with Technical Team Leaders and Forward Deployed Engineers. Owns external client relationships and internal delivery alignment. Measures of Success Account health, value expansion, and client satisfaction (NPS, feedback, renewals). Engagement outcomes (on-time, in-scope, delivering measurable value). Conversion of proof-of-values into long-term managed services (Adoption). Be Confident, Act Humbly (Humbly Confident). Lead Through the Chaos (Client Empathy). Master Our Craft. Deliver Results. (Professional Expertise). Act with Purpose. Focus on What Matters. (Efficiently Competent). Together, We Ride. (Generous Collaboration). Do you want to get a taste of Palantir Foundry: Learn @ Palantir Required Qualifications Bachelor’s degree in Business, Technology, Engineering or related; advanced degree preferred. 5+ years of client-facing experience in project delivery, engagement, consulting, or a similar. Proven success in leading complex technical projects from conception to delivery. Experience managing cross-functional teams, technical and non-technical stakeholders. Demonstrated ability to translate business objectives into technical solutions and outcomes. Core Skills Client Relationship Management: Ability to build strong partnerships, serve as a trusted advisor, and advocate for client success. Strategic Thinking: Capable of aligning delivery execution with long-term client value and KPIs. Project Governance & Delivery: Proficient in defining scope, timelines, success criteria, and managing risks across multiple concurrent engagements. Communication & Influence: Exceptional written and verbal communication skills, with the ability to communicate complex ideas clearly and persuasively to all levels of stakeholders. Problem Solving: Calm and decisive under pressure, with a focus on proactive risk mitigation and resolution. Outcome Orientation: Skilled in driving measurable client outcomes and ensuring clear ROI on services provided. Tools & Methodologies Proficient in project management platforms (e.g., Jira, Asana, Trello, Monday.com). Familiar with agile, iterative delivery models and continuous improvement practices. Understands data-driven performance and adoption metrics, including KPIs, NPS, CSAT. Leadership Attributes Proactive Communicator: Keeps clients and internal teams aligned with transparent, early, and frequent updates. Mentor & Team Builder: Champions best practices in client engagement and supports team development. Collaborative Partner: Works effectively across teams to ensure end-to-end success. Accountable & Outcome-Driven: Maintains ownership of client results, from initial engagement to long-term success. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement. Accenture is an EEO and affirmative action employer of veterans/individuals with disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. #J-18808-Ljbffr RANGR Data