Chief Operating Officer

Chief Operating Officer – Planned Parenthood of Southern New England Location: Connecticut and Rhode Island (multi‑site regional responsibility) Reporting to: Amanda Skinner, President and Chief Executive Officer Purpose of the Position The Chief Operating Officer (COO) will serve as a transformative operational and strategic leader for Planned Parenthood of Southern New England during a critical period of growth and heightened national importance for reproductive health care. The COO will partner closely with executive leaders across the organization to drive operational excellence, enhance access to care, and strengthen PPSNE’s impact throughout the region. Key Responsibilities Strategic Leadership and Operational Excellence Serve as the senior operational leader for PPSNE’s clinical services enterprise Partner closely with the President/CEO and Executive Leadership Team to shape and execute organizational strategy Build strong cross‑functional alignment through transparent communication, effective prioritization, and the ability to navigate complex decisions and difficult conversations with clarity and accountability Lead initiatives that expand access to care and improve operational performance across the organization Develop and implement scalable operational systems and processes that support organizational growth and sustainability Ensure alignment between strategic priorities, operational execution, and measurable outcomes Clinical Operations Leadership Oversee operational performance across PPSNE’s health centers and virtual care services Ensure delivery of high‑quality, patient‑centered, culturally responsive care Partner with the Chief Medical Officer to ensure clinical quality, safety, compliance, and regulatory excellence Collaborate closely with the Vice President of Clinical Operations on staffing models, workforce optimization, and frontline operations Monitor and improve key performance indicators including patient access, patient experience, throughput, visit volumes, operational efficiency, and staff engagement Ensure strong coordination between clinical operations and support services Growth, Innovation, and Access to Care Advance innovative models of care delivery, including integrated telehealth and in‑person service models Identify opportunities for new service line expansion aligned with community needs and organizational mission Lead strategic initiatives focused on improving access, reducing barriers to care, and enhancing patient outcomes Drive implementation of transformative operational and clinical initiatives Identify opportunities to enhance PPSNE’s technology and digital infrastructure in partnership with outsourced providers, ensuring solutions are cost‑effective and support operational efficiency, data integrity, and patient access Health Equity and Community Impact Champion PPSNE’s commitment to health equity across all operations and service delivery models Ensure that operational decisions and care models are informed by equity‑centered practices and patient needs Advance initiatives focused on reducing disparities in health outcomes and improving access for underserved populations Build authentic relationships internally and externally to strengthen trust, collaboration, and community engagement Organizational Leadership and Talent Development Lead and mentor high‑performing teams across multiple operational and clinical support functions Build an inclusive, collaborative, and mission‑driven culture Support leadership development and succession planning across the organization Promote employee engagement, workforce resilience, and professional growth Foster strong cross‑functional collaboration and break down organizational silos Clinical Support Services Oversight Provide strategic and operational oversight for Clinical Research Program Clinical Risk and Quality Management Care Coordination and Centralized Clinical Follow‑Up Laboratory Services Facilities and Infrastructure Security and Safety Operations Outsourced operational and technology partners Facilities, Security, and Infrastructure Ensure safe, compliant, and efficient management of PPSNE’s physical infrastructure Oversee capital planning, facilities maintenance, and operational readiness Lead enterprise security strategy and risk mitigation efforts Ensure continuity of operations and organizational preparedness Financial and Operational Accountability Maintain accountability for operational budgets and financial performance Ensure achievement of annual operational goals and performance targets Utilize data and analytics to inform decision‑making and operational strategy Optimize operational workflows and resource allocation to improve efficiency and impact Experience and Professional Qualifications PPSNE seeks a strategic, operationally sophisticated, and mission‑driven healthcare executive with strong business acumen and authentic, values‑centered leadership. 10+ years of progressive healthcare leadership experience with significant operational responsibility Proven success leading complex, multi‑site healthcare operations and improving performance at scale Experience driving operational excellence, implementing scalable systems, and leading change initiatives Strong financial and business acumen, including budgeting, resource allocation, and performance management Demonstrated ability to use data and analytics to inform decision‑making and strategy Experience building, developing, and leading high‑performing, cross‑functional teams Exceptional relationship‑building skills, with the ability to influence and collaborate across executive leadership, clinical teams, boards, and external stakeholders Ability to navigate ambiguity, prioritize effectively, and manage multiple complex initiatives simultaneously Commitment to fostering inclusive, equity‑centered workplace cultures Bachelor’s degree required; advanced degree strongly preferred (MHA, MBA, MPH, or related field) Preferred Experience Reproductive, women’s, or community health Federally qualified health centers or similar care delivery models Telehealth and integrated care delivery Highly regulated clinical environments and accreditation standards Oversight of outsourced operational or technology partnerships Mission‑driven or advocacy‑oriented organizations Skills and Competencies Executive Leadership – Sets clear direction, executes strategy, makes timely high‑impact decisions, leads organizational change, and communicates with confidence. Operational Leadership – Leads and optimizes multi‑site operations, drives performance improvement, applies systems thinking, and ensures strong financial stewardship. Healthcare Delivery & Access – Advances patient‑centered care delivery models, expands access, and ensures quality and risk management. People & Culture Leadership – Builds high‑performing teams, leads with empathy, fosters accountability, and navigates conflict with respect. Strategic & Analytical Capability – Uses data to drive decision‑making, balances long‑term vision with disciplined execution, solves complex problems, and drives innovation. Communication & Interpersonal Effectiveness – Builds trust, communicates transparently, listens actively, and influences across teams. #J-18808-Ljbffr