IT Technician - HQ

Role Overview As the IT Technician you will help the Service Desk to continuously improve the delivery of service and support to the company, handling day-to-day IT operations, from hardware setups to account troubleshooting, while always providing best‑in‑class client‑side support. You will be a technical contact for some computing systems, enterprise applications, and will participate with user onboarding and projects throughout the year. Core Competencies Customer focused and motivated by team success The ability to quickly adapt to new processes and procedures while dealing with a high volume of requests and ambiguity, providing “white glove” service for the user community Experience across a wide IT scope including PC and Mac hardware, software applications, and OS support, including installation, configuration, and troubleshooting A historical technical contact for computing systems, enterprise applications and participate with user onboarding and projects throughout the year A self‑starter with great initiative and drive requiring minimal supervision Strong service skills and experience supporting corporate environments Key Responsibilities Support Apple and Windows devices across the enterprise using Jira Service Desk ticketing system Support Zoom Communication services including Zoom Phone, Zoom Rooms, Zoom Softphone and all related presentation AV services Mobile support including iPhones and tablets Hardware refreshes for multiple platforms Proficient in scripting and performing mass deployments (updates and security patching) Document key application functions, admin processes and report on service status System imaging process to replicate Windows hardware configurations Tend to the incoming requests via the ticketing system to address problems and resolve issues in a timely manner with limited disruption Perform ongoing support operations and continuously refine end user documentation Create documentation for the Service Desk staff for planning, implementing, testing, rolling out upgrades, updates, and replacement hardware to the enterprise Achieve support SLA’s “Mean Time to Resolve” (MTTR) Escalate support issues to vendors, follow up and resolve them in a timely manner Partner with other business functions to evaluate, prioritize and resolve new issues & problem scenarios Collaborate with other technical and functional teams to document and support business rules, system operating procedures Help cross‑train staff and increase productivity through positive reinforcement and hands‑on training Role Requirements Three plus years of experience in Computer Science, Engineering or related disciplines or equivalent education experience System administration in Linux, Microsoft, or other network related fields is a plus Working knowledge of virtualization, VMWare, or equivalent Experience with One Log In, Slack, Mosyle, Mas360, JAMF, Intune & Trend Micro, scripting and automation tools (a plus) Speaking and presentation skills to deliver end‑user training along with support Experience in both MAC OS and Windows environments Work experience with the following applications: Google Suite/Workspace, Zoom, AD and Mobility Understanding of IT Service Management including the ITIL framework Ability to create effective documents, systems operating procedures & FAQs Knowledge of systems and networking software, hardware, and networking protocols Audio‑Video skills – projection, audio, recording and editing (a plus) Experience supporting Windows and Apple operating systems, related experience in imaging Windows systems BA/BS degree or equivalent work experience English, additional language(s) an advantage Schedule of this position: Monday – Friday | Core business hours | Onsite Benefits New State‑of‑the‑art HQ located in Beverly Hills Formalized career paths for continued professional growth Comprehensive health insurance across Medical, Dental and Vision 401(k) match, with immediate vesting upon eligibility Weekly catered lunches & fully‑stock kitchen pantry Opportunities to travel for trade shows and vendor meetings Summer Fridays Early Departure Team bonding events and programs Attractive employee discounts Fashion Nova, LLC, and subsidiaries thereof, is an Equal Opportunity Employer. We are steadfast in our commitment to equal employment opportunities and pledge that these objectives are reflected in all aspects of our daily operations. We will continue to recruit, hire, train, and advance in employment qualified individuals in all job titles without regard to race, color, national origin, gender, sexual orientation, gender identity, religion, age, status as a protected veteran, criminal history, or status as an individual with a disability; and shall not discriminate against any individual, any such characteristic, nor any other classification protected by local, state and|or federal law. #J-18808-Ljbffr Fashionnova