Customer Maintenance Specialist

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. McKesson is in the business of better health, and we touch the lives of patients in virtually every aspect of healthcare. McKesson Medical-Surgical provides medical-surgical supplies and equipment to physicians' offices, home care agencies, long-term care facilities and surgery centers. Our catalog includes more than 150,000 national brand products from bandages to exam tables, plus McKesson's own line of high-quality medical-surgical products. We're proud to be the only national distributor serving the entire continuum of healthcare. Every single McKesson employee contributes to our mission—by joining McKesson Medical-Surgical you act as a catalyst in a chain of events that helps millions of people all over the globe. Your expertise, drive and passion can help us improve everything we touch, from providers to payors to pharmacies. You’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all. Join our team of leaders to begin a rewarding career! Current Need: Our Customer Maintenance Team in Richmond, VA is growing! We are seeking a customer driven, analytical candidate with a passion for managing data integrity and communicating with internal business partners. Position Description This role is responsible for research, analysis, and the maintenance of customer licenses within our JDE platform. These goals are accomplished through daily triaging of customer license order holds. Key Responsibilities: Maintain customer account and address information Research, analyze and verification of data to update Customer license data following strict SOP guidelines Follow up with requestors including Sales, and Customer, Regulatory Perform customer license maintenance tasks following strict SOP and Sarbanes guidelines. Meet and support SLA and metric goals Contact Customers / Sales Professionals with professional business etiquette Minimum Requirements 3+ years’ relevant experience Critical Skills 3+ years data analysis and/or customer service Proficient in Microsoft Office (Outlook, Word, One Note, Excel and Access) Experience with Salesforce (Preferred) Customer Service and/or Medical background Ability to analyze data Review and maintain data on multiple platforms simultaneously Strong attention to detail Additional Knowledge & Skills: Excellent organization and communication skills Strong intrapersonal skills Results oriented; effective as both a team member and independent worker Ability to successfully manage multiple priorities with deliverables completed on time and with high quality Education 2-year degree in business or related field or equivalent experience Physical Requirements General Office Demands We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $17.15 - $28.59 McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. Join us at McKesson! #J-18808-Ljbffr