DC Coordinator

Distribution Center Operations Coordinator

The Distribution Center Operations Coordinator supports daily warehouse and order fulfillment operations by managing inquiries, resolving operational issues, and coordinating inventory, shipping, and order workflows. This role serves as a key contact for internal teams, customers, vendors, and carriers to ensure timely resolution of issues, accurate order processing, and adherence to standard operating procedures.

The position requires strong organizational skills, attention to detail, and the ability to manage multiple priorities while supporting operational efficiency, inventory accuracy, and customer satisfaction.

Essential Job Duties and Responsibilities:

• Research and address all submitted DC inquiries. Follow-up on inquiries that require additional information or actions to assure timely completion. Assign inquiries to appropriate personnel as needed.
• Take phone calls and emails from customers, associates, and other collaborators to address or provide direction on any questions or issues.
• Track shipping errors, production numbers, inventory adjustments and non-conformances for reporting purposes and work on root cause identification.
• Ability to use, be certified in and operate warehouse power equipment to research and resolve reported issues and questions.
• Attendance and leave tracking for the Distribution Center.
• Process and resolve all non-conforming orders on exception reporting.
• Review all must ships and priority shipments for expediting and completion. Arrange all expedite courier shipments.
• Work with order management system to establish constant workflow and maintenance of daily orders.
• Collaborate with vendors, freight carriers and other external providers as a part of normal daily functions.
• Handle local expenses and complete all credit card reconciliation procedures.
• Review the aged outbound warehouse transfer reports for resolution and completion.
• Review assigned Accounts Payable non-conformances and complete all open issues.
• File freight claims and track completion. Provide resolution on any customer or internal adjustments from those completed claims.
• Managing & filing documents according to standard operating procedures. Organize and out file all retention documents with our 3rd party vendor.
• Work the inventory sync report across WMS and ERP platforms to eliminate inventory variances.
• Review and research inventory variances throughout the day and through reporting to eliminate or proactively root cause any adjustments.
• Collaborate with the Inventory Control team on the cycle count process metrics related to adjustments, completion, and accuracy.
• Works within a team on special nonrecurring and ongoing projects.
• Performs other duties and works on special projects as assigned.

Job Qualifications:

Education requirement: High School diploma or relevant clerical experience.

• Demonstrated skills using Microsoft Office, including Word, Excel, Outlook and PowerPoint.
• Be a self-starter with the ability to work with little supervision.
• Demonstrate good time management skills.
• Must possess planning, organizational and execution skills.
• Demonstrate excellent customer service skills.
• Demonstrate the ability to get the job done correctly and in a timely manner.
• Possess a proactive and positive team approach to problem resolution.
• Ability to establish strong working relationships with co-workers and management.
• Ability to understand and carry out instructions furnished in written, oral, or diagram form.

Work Environment & Physical Demands:

Reasonable accommodations will be evaluated and may be implemented to enable individuals with disabilities to perform essential functions of this position.

• This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, etc.
• The work environment is generally favorable. Lighting and temperature are adequate and there are no hazardous or unpleasant conditions caused by noise, dust, etc.
• Long periods of time working on a computer and performing repetitive key-boarding activities.
• Long periods of time performing work over the phone and participating in group conference calls.
• Frequently required to sit and/or stand.
• May be required to occasionally lift and/or move up to 10 pounds.