Resource Specialist

Position Title: Resource Specialist Work Location : Remote (Region E: Orange, Osceola, Seminole and Brevard) Assignment Duration : 3 months Work Schedule: 8 a.m.- 5 p.m., Monday through Friday. Weekend work may be needed during emergencies. Work Arrangement : Remote/home-based with required field visits (home visits or community/agency meetings) Position Summary: Helps with assessing member needs and develops or contributes to the development of care plans/service plans for members with care team in accordance with their goals and preferences for various services (e.g., employment, housing, independent living, justice, foster care, and/or community transitions) including the identification and coordination of referral for care/services. Background & Context: Provides resource support to members and connects members to local resources for various services (e.g., employment, housing, independent living, justice, foster care) based on care/service assessment and plans. Works with leadership to identify the best, most appropriate local resources for member's needs based on industry best practices. Works closely together as a team cohesively. Key Responsibilities: * Helps with assessing member needs and develops or contributes to the development of care plans/service plans for members with care team in accordance with their goals and preferences for various services (e.g., employment, housing, independent living, justice, foster care, and/or community transitions) including the identification and coordination of referral for care/services * Assists with connecting members to local resources for various services (e.g., employment, housing, independent living, justice, foster care), obtaining required documentation and supporting the application process, as needed * Acts as an available resource for members seeking local resource services support and works with members to determine eligibility and care needs based on assessments and care plans/service plans * Monitors delivery of care/services and performs follow up to members, caregivers, and/or providers to verify members have been transitioned or have access to the appropriate care/service in a timely manner * Works with providers, community-based organizations, community stakeholders, and governmental entities to support members and their families and/or caregivers in accessing essential care/services and resources in the local community * Assists with developing education and training programs for care management staff and providers to improve resource service identification for members in the local community * Supports with efforts to draft materials and assists in the development of local resource services, policies, and procedures including programs, eligibility lease agreements, advocacy, retention, emergency or temporary housing * Ensure all resource services information is appropriately documented and up to date * May conduct telephonic and in-person outreach to locate individuals and families in the community who are hard to reach * Other duties or responsibilities as assigned by people leader to meet the member and/or business needs * Performs other duties as assigned * Complies with all policies and standards Candidate Requirements Required: Bachelor's Degree and 2 - 4 years of related experience. Preferred: Required: Preferred: Years of experience required: 2 - 4 years of related experience. Disqualifiers: Additional qualities to look for: Top 3 must-have hard skills stack-ranked by importance 1 Child welfare experience 2 Experience connecting families/children to local resources for various services including employment, housing, independent living, justice, foster care, etc. 3 Microsoft Office- Outlook, Word, and Excel 4 PREFERRED: Health plan experience Foster care and/or adoption experience