Legal Intake Specialist

Join a respected plaintiff-side law firm where your work directly impacts the growth of the practice and the experience of prospective clients. Be the first voice people hear when they need help, and play a key role in turning qualified inquiries into strong new cases. Work closely with an established legal team in a position that blends client service, organization, and case screening. Step into a role with real visibility and importance inside a smaller firm environment where your contribution matters. Great opportunity for someone who enjoys helping people, staying organized, and being at the center of a fast-moving legal team. Location This is a full-time, on-site position in Charlotte, North Carolina. Note Must have strong client-facing communication skills, excellent organization and attention to detail, and the ability to handle intake, lead screening, and data entry in a professional office environment. Prior law firm experience is highly desirable. About Us We are a client-focused law firm committed to delivering high-quality representation and exceptional service from the very first interaction. Our team values professionalism, empathy, responsiveness, and strong internal collaboration. Confidential Employer. Job Description Serve as the first point of contact for prospective clients by phone, email, and online inquiries Speak with potential clients in a friendly, professional, and empathetic manner Gather key information and evaluate whether inquiries align with the firm’s practice areas Help assess case viability and route qualified opportunities appropriately Enter and maintain accurate client and lead information in the case management system Answer questions, provide updates, and help create a smooth, positive client experience Communicate and collaborate effectively with attorneys and staff Support intake workflows, paperwork, follow-up, and other duties as assigned Stay highly organized while managing multiple inquiries and priorities Qualifications Prior experience in a client-facing, intake, customer service, receptionist, call center, or law firm support role Law firm experience highly desirable Strong communication, listening, and interpersonal skills Strong organization and attention to detail Comfortable handling multiple inquiries and entering information accurately Professional, reliable, and team-oriented Familiarity with legal terminology is a plus Experience with case management systems or CRMs is a plus Why You Will Love Working Here You will be part of a close-knit legal team where your work has a direct impact on client experience and firm growth. This is a great opportunity for someone who enjoys meaningful conversations, fast-paced work, and being part of a firm that values responsiveness, professionalism, and care. #J-18808-Ljbffr