Small Animal Emergency Front Desk - Student Worker

Small Animal Emergency Front Desk - Student Worker

Position Details

Posting Number - G/R34011P

Working Title - Small Animal Emergency Front Desk - Student Worker

Department - VetMed-VTH Admin Services

About the University of Georgia - Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university. The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.

About the College/Unit/Department - The University of Georgia College of Veterinary Medicine, founded in 1946, is dedicated to training future veterinarians, providing services to animal owners and veterinarians, and conducting investigations to improve the health of animals as well as people. The college benefits pets and their owners, food-producing animals, and wildlife by offering the highest quality hospital and diagnostic laboratory services. Equipped with the most technologically advanced facilities located on a university campus, the college is dedicated to safeguarding public health by studying emerging infectious diseases that affect both animal and human health. The College of Veterinary Medicine values all members of the university community, recognizing that differences in experience and culture can only lead to a more well-rounded, accepting academic environment as embodied in our Principles of Community.

Employment Type - Employee

Additional Schedule Information - Emergency Critical Care Unit with potential shifts at front desk in the Large Animal unit. Will include evenings, weekends, and holidays. No more than 20 hours per week.

Advertised Salary - $15 per hour

Anticipated Start Date - 09/27/2026

Posting Date - 09/11/2026

Closing Date

Open Until Filled - Yes

Special Instructions to Applicants

Location of Vacancy - Athens Area

EOO Statement - The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (View email address on click.appcast.io).

USG Core Values Statement - The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 08.02.18.01.02. Additionally, USG supports Freedom of Expression as stated in Board Policy 06.05 Freedom of Expression and Academic Freedom.

Duties/Responsibilities

Be the first point of contact via phone or in-person for clients to bring their pets for emergency care or having been referred by a local referring veterinarian. Provide assistance to clients regarding veterinary services rendered by communicating hospital charges and policies. Receive in-coming patients at the Emergency front desk.

Assist in triage of patients, when able, to determine level of care needed by assisting in the completion of patient profile information. Enter patient information into the hospital database system, Vetview, to create a chart for service charges to be rendered into.

Position Information

Classification Title - Student Assistant

FLSA - Non-Exempt

UGA Job Code

FTE -.49

Minimum Qualifications

This position is responsible for properly receiving and routing phone calls into the hospital from multiple callers. Providing correct information to clients who call in, after assessing their needs. Transferring calls to client care teams for the small and large animal call center based on the result of the calls answered. This position also provides support to all of the other positions in the front office to ensure continuous coverage for positions when other staff is out.

Relevant/Preferred Education, Experience, Licensure, Certification in Position - Experience in customer service, general office, veterinary animal care, or general work in a hospital setting.

Knowledge, Skills, Abilities and/or Competencies - Knowledge of office equipment regarding multi-windows use/diverse software applications, including multi-relational database systems is needed. Working knowledge of MS office applications, including Word, Excel, Power Point, Publisher and Outlook required. Typing speed 35 wpm or higher preferred. Proven ability to work in a fast paced environment that requires multi-tasking abilities while under pressure. Excellent communication skills written and verbal. Ability to understand and follow oral and written instructions. Punctuality and attendance are critical to fulfill the mission of the organization.

Physical Demands - Lift and carry up to 25 lbs. Repetitive motions and actions. Long periods of standing or sitting.

Is this a Position of Trust? - Yes

Does this position have operation, access, or control of financial resources? - No

Does this position require a P-Card? - No

Is having a P-Card an essential function of this position? - No

Is driving a requirement of this position? - No

Does this position have direct interaction or care of children under the age of 18 or direct patient care? - No

Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) - Yes

Background Investigation Policy - Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Contact Information

Recruitment Contact

Contact Details - For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.

Recruitment Contact Name - Drew Clements

Recruitment Contact Email - View email address on click.appcast.io

Recruitment Contact Phone - View phone number on click.appcast.io

Posting Specific Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents

• Resume/CV
• Cover Letter
• List of References with Contact Information

Optional Documents