Supervisor, Preservice

About Loyola Medicine Loyola Medicine, a member of Trinity Health, is a nationally ranked academic, quaternary care system based in Chicago's western suburbs. With its main campus at Loyola University Medical Center, Loyola Medicine is part of a comprehensive three‑hospital system including Loyola University Medical Center, Gottlieb Memorial Hospital, and MacNeal Hospital. Employment Type Full time Shift Day Shift Position Summary If you’re passionate about delivering exceptional care and making a difference in the lives of our communities, join the Loyola team as a Supervisor for the Patient Access team and become Loyola Strong. The Supervisor of Pre‑service monitors the daily workflow including TES/PCS work files. They communicate front‑end errors by attending the monthly Provider Relations meeting. They work as an educator to LUPF staff when constant errors occur. The Supervisor initiates recommendations on the creation of new edits to reduce registration denials. They monitor monthly registration denials and daily claim‑form edits, implements changes on edits as needed to reduce denial rate, and are responsible for corrective actions to employees. Position Responsibilities Monitors the efficiency of work via audits, phone monitors, TES/PCS work files, and Kronos. Implements verbal, corrective actions, and work improvements as needed. Monitors daily PCS/TES work files to ensure completion. Reviews volume of returned claims, denials, re‑verification requests, analyzes possible trending issues, and communicates issues to LUMC/Provider Relations. Assures the SLP report is being worked properly and encourages staff to follow LUPF guidelines. Attends monthly meetings with LUPF supervisors to discuss the Medicare communique, attends Provider Relations meetings to discuss multiple registration errors from the front end, and meets with the department manager to review all issues. Initiates staff meetings to communicate changes, updates, and/or policy changes and provides tools to assist in improving job performance. Maintains IDX dictionaries by requesting work orders to the I/T department. Is knowledgeable in cross‑mapping and registration interface workflow. Is knowledgeable in Epic registration process. Assists direct reports in reaching LUMC audit goals. Works with department supervisors on all registration errors. We Offer Our Supervisors Benefits from Day One DailyPay — Work today / Get paid today Tuition Reimbursement Competitive Shift Differentials Referral Rewards 403(b) with Employer Match Career Growth Opportunities Requirements Bachelor’s Degree or equivalent work experience and education 1‑2 years of previous job‑related experience; 3‑5 years preferred 1‑2 years of managerial experience Compensation Pay range: $22.96 hr. – $36.74 hr. Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person‑centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. #J-18808-Ljbffr Loyola Medicine