Senior Manager, Customer Insights& Engagement- Oncology

Senior Manager, Customer Insights & Engagement- Oncology

At Bristol Myers Squibb, our employees often ask, "Who are you working for?"a question that fuels collaboration, accountability, and urgency in our work. Our purpose-driven culture inspires us to discover, develop, and deliver innovative medicines to prevail over serious diseases. We offer uniquely interesting and meaningful work, opportunities for growth, and a supportive environment that values inclusion, wellbeing, flexibility, and comprehensive benefits. This is work that transforms the lives of patients, and the careers of those who do it.

The Senior Manager works independently as a business partner with the Oncology Global Commercial Strategy team for ongoing commercialization and earns status as a trusted advisor, embedding customer and market insights into business decision making.

You will partner with key stakeholders within the Oncology Global Commercial Strategy team to support strategic and tactical commercial decisions through: Primary and Secondary Market Research and Secondary Data Analytics and execute business analysis to improve value to our patients through deepened market understanding, subject matter expertise, and practical application.

Responsibilities:

• Delivers integrated insights across market research and secondary data analytics to address key business questions and drive performance
• Leads design and execution of primary and secondary market research studies, such as market landscape assessment, patient journey, positioning, communication and message testing, and demand studies
• Supports culture of fact-based decision making through application of best-in-class, innovative, and appropriate methodologies to address key business questions
• Effectively collaborates with a broad set of cross functional counterparts (including Oncology Brand Leadership, Research and Development, Medical, Finance, and Country Business Units) to achieve organizational objectives
• Proactively manages flow of planned and ad hoc analytics requests, ensuring consistent quality and timeliness in delivery to business stakeholders
• Develops seamless, collaborative, cross-functional approaches to problem solving which supports short- and long-term commercial strategy
• Develops and maintains a deep understanding of Global Oncology brand priorities
• Understands, demonstrates, and drives adherence to all BMS operating policies

Qualifications:

• BA/BS in relevant functional discipline required; Advanced degree preferred
• Minimum 3 years relevant work experience within the pharmaceutical industry and/or consulting experience preferred
• Experience independently leading market research and commercialization analytics projects as described in position summary, including exposure to advanced techniques (e.g., behavioral science and advanced quantitative models)
• Ability to draw inferences from disparate pieces of data, identify key findings and link to implications and provide recommendations
• Highly collaborative team player with ability to effectively influence in an organization with a complex matrix of stakeholders
• Exceptional communication and influencing skills delivered with polish and credibility
• Strong unstructured problem solving skills to answer key business questions
• Proven ability to manage multiple projects and stakeholders, meet tight deadlines, and operate with agility and speed
• Proven track-record of seamlessly managing individuals across an organization
• Proven ability to lead teams, influence cross-functionally, prioritize and balance competing business workstreams

We hire for skills and capabilities, not just credentials if this role excites you, but doesn't perfectly match your resume, we encourage you to apply anyway.