Shelter Client Services Representative

Client Service Representative

The Virginia Beach SPCA (VBSPCA) is a longstanding nonprofit organization that provides essential pet services to the Hampton Roads community. Through animal sheltering and adoptions, low cost veterinary services, and humane education, we strive to create a more humane and responsible community by eliminating animal suffering while increasing human compassion.

Our talented team of Shelter professionals includes Shelter Leadership, Animal Care Technicians, and Customer Service Representatives, each providing critical skills to ensure that we can meet the growing public demand of our services. We assist families in a variety of ways that include: adoption, pet surrender, pet counseling, city licensing, Pet Pantry, and access to affordable pet supplies. All animals in the VBSPCA's care receive the highest level of veterinary care by our dedicated team of Veterinary professionals through the VBSPCA Low-Cost Veterinary Clinic.

As a Client Service Representative you will serve as the primary liaison between the shelter staff and the potential guests. You will be responsible for scheduling appointments, facilitating various appointments, maintaining accurate shelter records, and creating an overall welcoming and positive experience for potential adopters and guests. Administrative tasks include completing appointment reminder calls, organizing and restocking front desk materials, and preparing end of day closeout reports and deposits. Additional responsibilities include maintaining a clean and professional lobby appearance, promoting and maintaining the humane care and treatment of animals at all times, and fully participating in shelter efforts to offer all guests superior customer service.

The VBSPCA Shelter is an extremely active facility and we strive to offer quality customer care. If you enjoy being around animals, if you have great customer service skills, if you are organized, and if you enjoy an active environment, we encourage you to apply. The VBSPCA is a great place to work and we are centered around a mission of eliminating animal suffering and increasing human compassion.

Part Time Positions are up to 29 hours a week.

Pay Rate: $15.25 an hour.

The VBSPCA Shelter is staffed every day of the week from 8am to 6pm.

This position is expected to be scheduled three (3) 8-hours days a week.