Customer Experience Representative

Job Description

Job Description

Customer Service / Order Processing Representative

Overview

This client is seeking a detail-oriented and customer-focused individual to join its Customer Service team. This is an excellent opportunity for someone looking to build a career in customer support within a technical manufacturing environment.

This is not a high-volume call center role . Instead, you will work closely with customers and sales representatives to process orders, answer product-related questions, provide quotes, and coordinate solutions across multiple departments. Many inquiries involve customized products and require collaboration with engineering, production, and warehouse teams.

New hires will begin as Order Processing Representatives , gaining product knowledge and learning company systems before taking on additional customer-facing responsibilities.

Key Responsibilities

• Process customer orders accurately and efficiently.
• Provide sales support to customers and sales representatives.
• Prepare quotes and assist with order entry and order tracking.
• Coordinate with engineering, warehouse, and other internal teams to resolve customer inquiries.
• Expedite orders and provide status updates to customers.
• Assist with restocking requests and product troubleshooting.
• Maintain accurate customer and order information within company systems.
• Utilize Outlook, Excel, SAP, and CRM tools to manage daily responsibilities.
• Deliver exceptional customer service while maintaining a high level of accuracy and attention to detail.

Required Qualifications

• Minimum of 1 year of customer service, order entry, or customer support experience.
• Strong computer skills and ability to learn new systems quickly.
• Excellent attention to detail and organizational skills.
• Positive attitude and strong work ethic.
• Ability to think analytically and learn technical product information.
• Ability to type at least 45 WPM.
• High School Diploma or equivalent.

Preferred Qualifications

• Experience and/or knowledge with SAP
• Associate's or Bachelor's degree.
• 2-4 years of experience in technical customer service.
• Experience supporting manufacturing, industrial, or technical products.
• Familiarity with the power transmission industry.
• Hands-on technical interests or hobbies (automotive, farming, mechanical repair, etc.).
• Bilingual in English and Spanish. This is a great perk but not required.

Ideal Candidate

The ideal candidate enjoys problem-solving, learning technical products, and working collaboratively with customers and internal teams. They are highly organized, customer-focused, and comfortable balancing administrative work, data entry, and customer communication in a fast-paced environment.

Job Type & Location

This is a Contract to Hire position based out of Waunakee, WI.

Pay and Benefits

The pay range for this position is $23.21 - $23.21/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Waunakee,WI.

Application Deadline

This position is anticipated to close on Aug 13, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.