Veterinary Client Service Representative

Veterinary Client Service Representative

Join our compassionate veterinary team as a Veterinary Client Service Representative (CSR). We are seeking a friendly, organized, and customer-focused professional who is passionate about providing exceptional service to pets and their families. As the first point of contact, you'll play a vital role in creating a welcoming experience while supporting the daily operations of our hospital.

Some of the responsibilities you will own in this role:

• Greet clients and pets with professionalism and compassion.
• Answer multi-line phones, schedule appointments, and respond to client inquiries.
• Check patients in and out efficiently while maintaining accurate medical records.
• Process payments, deposits, refunds, estimates, and invoices.
• Enter and update client and patient information in Cornerstone veterinary software.
• Communicate appointment updates, wait times, and treatment information as directed by the medical team.
• Assist with patient check-in, obtaining medical histories, weighing patients, and escorting clients to exam rooms.
• Coordinate effectively with veterinarians, technicians, kennel staff, and hospital leadership.
• Maintain a clean, organized reception area, exam rooms, and lobby.
• Restock front office and retail supplies and report inventory or facility concerns.
• Utilize Workvivo for hospital communications, policies, and team updates.

Preferred Qualifications:

• Previous customer service experience required; veterinary reception experience preferred.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational abilities.
• Ability to multitask and prioritize in a fast-paced veterinary environment.
• Comfortable using computers and practice management software.
• Positive attitude, team-oriented mindset, and ability to remain calm under pressure.

Benefits:

• Paid time off
• Health insurance
• Dental Insurance
• Vision insurance
• Employee discounts
• Flexible schedules
• 401K with company match
• Training and Career development

About Bastrop Veterinary Hospital:

Bastrop Veterinary Hospital has been serving the people and pets of Bastrop, TX since 1974. This community is our home. We believe that medicine works best when it is deeply personal. Our doctors and staff take the time to know you and your pets: to understand what your worries are, what your needs are, and how we can make a positive difference in your life. This individualized approach means you will feel cared for, valued, and supported. It also means a higher level of patient care. We value getting to know your pet like the individual they are. Dogs, cats, horses, cows, goats, and nearly everything in between here, we care for you both like our own. This helps us spot any subtle divergences in their baseline to be able to provide your pet the gold standard of medicine. Hearts of gold deserve no less. We love to practice in a small town. We believe that the people and pets in this community deserve the same level of care you would find at cutting edge practices in big cities. Here, you will find a higher standard of technology, protocols, and procedures than many expect from a small town practice. We combine advances in medical care with a local community focus. Our team believes in always putting you and your pet first because here, you are family and family only gets the best. Bastrop Veterinary Hospital is a proud partner of Innovetive Petcare, where we believe excellent pet care comes from exceptional teams.

Equal Opportunity Employer Policy:

Bastrop Veterinary Hospital is an Equal Opportunity Employer and a member of E-Verify. We are proudly committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on age, race, gender, sexual orientation, religion, national origin, disability, or any other non-merit factor. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.