Bilingual Physical Therapy Aide

Overview At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve. Responsibilities Obtain timely authorizations from clients and/or insurance carriers for therapy treatments as prescribed by clinicians. Utilize the electronic referral module to maintain records for all active referrals, detailing referral status and client/insurance/patient correspondence. Process referrals using company tools and resources to ensure compliance with state guidelines or client‑specific direction. Work with medical and therapy leadership to ensure adherence to our medical model regarding therapy referrals. Report any denials or delays to leadership as needed. Ensure all authorized visits are scheduled according to the clinician's referral, without exceeding the authorized number of visits or date range. Contact patients who miss an appointment and/or report missed appointments to the employer. Document any cancelled or rescheduled appointments in the patient's EMR and partner with the Center Operations Director (COD)/CTD to evaluate cases that may be eligible for closure as an inactive case. Perform clerical tasks in both the front and back office associated with patient care and proper record keeping, ensuring documentation accuracy. Cross‑train to perform front office duties, including greeting patients, obtaining authorization, check‑in/out, communicating wait times, answering the multi‑line telephone system, and distributing employer results/paperwork. Maintain daily therapy supply inventory, wipe down treatment tables and equipment, wash/fold therapy linens, document equipment logs, perform Human Performance Evaluations (HPEs), and room patients for recheck appointments. Maintain therapy equipment, including hydrocollator, freezer, and paraffin, and complete corresponding maintenance logs as applicable (daily, weekly, monthly). Assist center leadership with patient flow and volume. Keep patients informed of expected wait times during all aspects of the center visit. Assist in maintaining a neat, clean, and orderly appearance throughout the facility. Facilitate maintenance and required service on all therapy equipment. Follow HIPAA guidelines and safety rules. Complete reports and logs as assigned by center leadership. Attend center staff meetings or huddles as required. Participate in initial and ongoing training as required. May also perform various back‑office tasks, including urine drug screens and breath alcohol tests. Qualifications Education Level: High School Diploma or GED Customarily has at least six months of referral management experience. Previous medical office experience preferred. Working knowledge of state‑specific occupational medicine requirements preferred. Concentra Core Competencies: Service Mentality, Attention to Detail, Sense of Urgency, Initiative, and Flexibility. Ability to make decisions or solve problems using logic to identify key facts, explore alternatives, and propose quality solutions. Outstanding customer service skills and the ability to interact with people in a tactful and professional manner. Ability to handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies. Demonstrated effective communication and interaction with employers, patients, providers, and colleagues. Demonstrated ability to maintain working relationships with all levels of colleagues. Intermediate knowledge of Microsoft Office (Word, Excel, Outlook) and entry of data into various systems/applications. Strong teamwork with peers and center leadership team. Prefer applicants who are conversationally fluent in both English and Spanish. Benefits 401(k) Retirement Plan with Employer Match Medical, Vision, Prescription, Telehealth, and Dental Plans Life & Disability Insurance Paid Time Off & Extended Illness Days Colleague Referral Bonus Program Tuition Reimbursement Commuter Benefits Dependent Care Spending Account Employee Discounts This position is eligible to earn a base compensation rate in the state range of $18.10 to $23.53 per hour depending on job‑related factors such as level of experience, geographic location where the work is performed, and/or seniority. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Concentra is an equal opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws. #J-18808-Ljbffr