Accounts Receivable Specialist

Key Responsibilities Manage collection activities for outstanding customer balances, including contacting customers to secure payments and resolve overdue accounts. Maintain consistent communication with customers regarding outstanding invoices, payment arrangements, and account discrepancies. Build and maintain positive relationships with customers and internal departments to support timely payment resolution. Monitor customer accounts, update financial records, and ensure accurate documentation of collection activities. Handle a high volume of daily outbound calls and follow up on outstanding payment commitments. Review accounts with payment restrictions, including cash on delivery customers and accounts placed on credit hold. Identify accounts requiring escalation and provide recommendations to accounting leadership regarding additional collection actions. Process customer payments, including credit card transactions, and accurately record payment activity. Address customer inquiries related to invoices, statements, account credits, payment history, and reconciliation matters. Prepare weekly collection reports and maintain organized records of customer communications and account activity. Reconcile incoming bank payments against outstanding receivables to ensure proper allocation of funds. Assist with invoice preparation and other accounts receivable functions as needed. Qualifications & Experience 3 to 7+ years of experience in accounts receivable, commercial collections, or a related accounting function. Working knowledge of generally accepted accounting principles (GAAP), including debits, credits, and general ledger entries. Experience performing account reconciliations and resolving billing discrepancies. Proficiency in Microsoft Excel and familiarity with accounting systems. Strong verbal and written communication skills with the ability to professionally manage customer payment discussions. Excellent analytical and problem solving abilities. Bilingual proficiency in English and Spanish is preferred