Customer Operations Representative

Customer Operations RepresentativeReports To: Senior Manager of CAN Customer OperationsLocation: Cincinnati, OHEnvironment: OnsiteWho We Are:Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation. Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico.Leveraging a comprehensive range of services, data-centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid-market segment within the freight tech industry.Whether you're just starting your career or are an established professional looking for your next opportunity, Redwood inspires innovation across teams to provide transformative solutions for our customers.Purpose of Your Work:As a Customer Operations Representative, working within Redwood Multimodal (one of our entities), you will be responsible for providing excellent customer service while overseeing daily operational functions which may include: correcting customer problems, data entry, load building, scheduling appointments, and more. The ideal candidate will work well in a dynamic and fast-paced environment while maintaining the ability to multi-task and prioritize responsibilities.How You Make a Difference Everyday:Oversee and manage operational workflow for designated accounts, providing exceptional customer serviceIdentify, investigate, and correct unique customer problems and order delaysSchedule freight pick-up and delivery appointmentsPrecise data entry work which includes building orders in Redwood's proprietary TMSProvide freight status updates to shippers, receivers, customers, and internal partiesCommunicate relevant updates to customer and/or internal carrier account teams as neededVerify all freight charges, and resolve all accounting discrepancies prior to final invoicingProactively generate and process appropriate paperwork for orders, maintaining a strong attention to detailEfficient and effective problem-solving related to customer shipments.You've Got This?Clear and effective communication/interpersonal skillsAbility to change focus quickly due to demands of market conditions and/or company needsExceptional attention to detailStrong critical thinking skillsPrior customer service experience a plusWhat We Offer:Access to experts and resources for your Learning & Development journeyOpportunity for internal mobilityEmployee referral bonus programEmployee Resource Groups (ERGs)Annual fundraising and volunteer events to give back to communitiesPaid time off, floating holidays, time off to volunteer and rolloverPaid parental leaveMedical, dental, vision and 401k plans (with match)Flexible spending account, mass transit and dependent care plans availableHealth savings account, with a annual company contribution for plan participantsShort-term and long-term disability; life insurance policies subsidized by companyAdditional benefits including pet insurance, accident care, access to legal advice and moreWork Schedule:This position is full-time and onsite Monday through Friday from 8:00 AM to 5:00 PM with an hour break, but flexibility is available based on coverage.Compensation Range:Salary Range:$50,000This position is eligible to earn monthly incentives based on individual and company performance.The estimated pay range reflects an anticipated range for this position. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the geographical location in which the applicant lives and/or which they will be performing the job.Redwood is an equal opportunity employer. Employment decisions at the Company are based on individual merit, qualifications, abilities, and the Company's needs and resources. The Company does not discriminate in recruiting, hiring, compensation, promotions, discipline, termination or any other aspect of employment on the basis of an individual's actual or perceived race, color, creed, religion, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, ancestry, citizenship status, age, disability, marital status, military service or status, genetic information, arrest and conviction record, credit history, or any other basis protected by applicable law.