Order Processing Customer Service Representative

Job Summary

Responsible for providing accurate, timely and courteous processing of customer orders and all functions and documentation required in completing this process.

Key Duties

• Provide excellent customer service by responding to inquiries and resolving issues promptly and effectively.
• Handle customer complaints and find appropriate solutions to ensure customer satisfaction.
• Process all customer orders (direct and distribution) via phone, fax, e-mail, voice mail and EDI through the Meridian ERP System.
• Handle customer inquiries regarding pricing, product availability, complaints, proof of delivery, and shipping terms.
• Communicates when necessary with Accounts Receivable for orders involving new account status and credit hold status.
• Responsible for setting up and processing standing orders.
• Communicate, when necessary, with Sales Operations and/or Field Sales concerning pricing or other customer issues.
• Process Customer Order Resolutions (CORs) involving customer complaints.
• Work closely with Materials Management to ensure compliance with FIFO inventory guidelines.
• Attend departmental meetings as requested by management.
• Access, update and maintain customer computer database and record keeping systems for individual accounts.
• Other duties as assigned.

Qualifications

• High School diploma or general education degree (GED) is required.
• Two- four years customer service experience required Order processing/Data Entry experience preferred
• Excellent interpersonal, organizational, written, and oral communication skills along with excellent customer service skills.
• Ability to read, understand and follow all company Standard Operating Procedures (SOPs) and guidelines.
• Must be a self-starter, detail oriented and organized.
• Must be able to prioritize and balance workloads and meet strict critical deadlines and perform under pressure in a fast-paced environment.
• Computer proficiency at an intermediate level (MS Word) Infor XA/MAPICS experience a plus. Data entry, minimum of 40 WPM
• Excellent problem solving and troubleshooting skills.
• Must be able to work independently as well as collaboratively in a team setting with peers and other departments in a cross functional setting.

*All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. (USA Only)*