Customer Service Representative

At Dexter, we manufacture and distribute axles, accessories, and towing components primarily serving the commercial trailer, RV, marine, agriculture, and manufactured housing markets. We’re building products and systems that are rooted in a culture of safety, collaboration, and innovation. Headquartered in Elkhart, Indiana, Dexter has manufacturing and distribution locations throughout the U.S. and Canada. Employing state-of-the-art robotics, precision welding equipment, and automated machining processes, Dexter has achieved over 65 years of success through a commitment to the principles of superior quality, continuous improvement, and unparalleled customer service. For more information about our company, access Dexter's web site at About The Role Customer Representative serves as a primary customer contact and trusted resource for trailer parts identification, application support, and order fulfillment. This role requires strong product knowledge across trailer components and systems, including suspension, axle, brake, wheel-end, electrical, cargo control, and chassis products. The CSR works closely with customers to identify the correct parts, provide technical guidance, process orders accurately, and deliver exceptional service that drives customer satisfaction and sales growth. What You'll Do Customer Support & Parts Expertise Serve as the primary contact for customers via phone, email, and in person. Identify, recommend, and cross-reference trailer parts based on customer needs and equipment specifications. Provide product information, basic troubleshooting assistance, and replacement part recommendations. Educate customers on product options, maintenance, pricing, availability, and lead times. Order Management Process orders, quotes, and customer requests accurately using ERP and CRM systems. Ensure correct part selection and application accuracy. Follow up on quotes, orders, backorders, shipments, and delivery schedules. Support OEM and distributor customers with recurring orders and inventory planning. Product Knowledge & Sales Support Maintain knowledge of trailer components, including axles, suspension, brakes, wheel-end products, electrical systems, cargo control, air systems, and trailer hardware. Stay current on product updates and industry trends. Identify upselling and cross-selling opportunities to support sales growth. Customer Relationship Management Build strong customer relationships through responsive service and technical expertise. Process returns, warranties, credits, and exchanges. Resolve customer concerns and collaborate with internal teams to ensure customer satisfaction. Maintain accurate customer records and communications. What We're Looking For High school diploma or equivalent required. This is an onsite position. Limited travel for training purposes may be required. 2+ years of customer service, parts counter, inside sales, or trailer/heavy-duty truck parts experience preferred. Working knowledge of trailer components, axle systems, brake systems, suspension, wheel-end products, and related aftermarket parts strongly preferred. Experience with distribution, transportation, fleet maintenance, trailer repair, or heavy-duty aftermarket industries preferred. Proficiency with ERP, CRM, and Microsoft Office applications. Ability to interpret parts catalogs, technical diagrams, and manufacturer documentation. Strong mechanical aptitude and willingness to expand product knowledge through ongoing training. Classification: Salaried Non-Exempt Why Join Us? Monday – Friday Schedule – Enjoy work-life balance with no weekends required. Competitive Pay – We value your experience and expertise. Career Growth Opportunities – Develop your skills and advance within a growing organization. Comprehensive Benefits Package Health Insurance Dental Insurance Vision Insurance 401(k) with Company Match Paid Holidays PTO/Vacation Time If you're looking for a rewarding career with a stable schedule, excellent benefits, and opportunities for professional growth, we'd love to hear from you! Dexter is committed to attracting, developing, and retaining a highly qualified, dedicated workforce. We hire and promote individuals based on their qualifications, performance, and abilities. It is the policy of the Company to provide equal opportunity to all qualified individuals without discrimination on the basis of race, ethnicity, national origin, gender, age, sexual orientation, disability, religion, veteran status, citizenship status or any other protected characteristic as outlined by applicable U.S. and Canada equal rights legislation protected by federal, state, province or local law. #J-18808-Ljbffr Dexter