Senior Manager Claims Tax Operations

At TAL, we’re empowered to experiment, innovate, and create better products and services. Backed by Daiichi Life, one of the world’s largest insurers, we deliver financial security to millions of Australians through our care and expertise. Bring your curious mind and ambition to shape our industry and help us become the progressive, digitally enabled, leading insurer we aim to be.

At TAL, the Senior Manager, Claims Tax Operations plays a vital role in helping us deliver on our promise to be there when our customers need us most. Leading the operational governance of PAYG withholding obligations across claims and investments, this role helps ensure customers, partners and regulators can rely on accurate, compliant and transparent outcomes. By connecting technical expertise with operational excellence, the role supports trust, confidence and financial wellbeing for the people and communities we serve.

• Lead the end-to-end PAYG withholding program, ensuring accurate, compliant and consistent customer outcomes.
• Own PAYG rules, rates and calculation logic across claims and investment products to maintain legislative compliance.
• Oversee PAYG system configuration and controls, ensuring reliable and accurate withholding outcomes.
• Drive regulatory reporting and lodgement obligations, delivering timely and accurate submissions to the ATO and key stakeholders.
• Partner with the Tax Team and senior stakeholders to translate complex legislative requirements into effective operational solutions.
• Identify and implement continuous improvements that strengthen compliance, reduce risk and enhance operational efficiency.
• Bring experience in tax, claims, compliance or financial services operations, with an understanding of PAYG withholding and regulatory obligations.
• Apply strong attention to detail to deliver accurate outcomes in a highly regulated and customer-focused environment.
• Communicate complex information clearly, adapting your approach for both technical and non-technical audiences.
• Build trusted partnerships across teams, working collaboratively with stakeholders to solve problems and achieve shared outcomes.
• Take ownership and accountability, proactively managing risks, identifying issues and following through on commitments.
• Drive continuous improvement, using curiosity and initiative to enhance processes, systems and customer outcomes in a changing environment

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
• Reconciliation Advocates – Read our [Innovate Reconciliation Action Plan](
• We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.
• Need adjustments during the recruitment process? Let our team know by getting in touch with us [here.](mailto:View email address on us.fitly.work)—we’re here to support you.

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.

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Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.