Customer Success Technical Advisor

Job Description

Job Description

JOB OPPORTUNITY: Customer Success Technical Advisor

Cross Link Consulting of North Augusta, SC is eager to welcome a part-time Customer Success Technical Advisor to join our dedicated team. In this role, you will earn a competitive salary ranging from $15-$20/hour, dependent on experience. We also offer a great company culture with excellent perks including healthcare benefits, flexible hours, independence, and training and continuing education. Our community needs humble, grateful, caring stewards who are driven to serve others. If you embody these values and are driven to help people with their technology challenges, then read on!

ABOUT CROSS LINK

At Cross Link Consulting, we don't fix computers, we serve people! We are a Managed Services Provider (MSP) offering Information Technology support services, software support, cloud solutions, and cybersecurity services to small and medium businesses in the Augusta area. It didn't happen overnight, but we've developed an approach to out-sourced IT and cybersecurity that brings exponential benefit and value to our partners. We strive to delight our clients and view each interaction as an opportunity to make them feel loved. At Cross Link we strive to focus on people's natural talent and calling as reasons to be a consultant in this field. We believe that our success is due to our employees assisting our clients with their IT needs not just because it's their job but because they yearn to help! We bring passion to the job that is often lacking or short-lived with in-house information technology employees. This is why we offer our employees a supportive company culture with competitive compensation and great perks.

A DAY IN THE LIFE AS a Customer Success Technical Advisor

As a Customer Success Technical Advisor at Cross Link, you will play a crucial role in ensuring our customers achieve their business objectives. Your background and familiarization with Information Technology will give you applicable skills to research and recommend the best solutions for both Cross Link and its customers. This can include tracking life cycle, ordering/purchasing their required equipment, as well as ensuring customers are up to date on emerging technology requirements. Each day brings new opportunities to build and nurture relationships with business leaders, ensuring they derive maximum value from our offerings. You will work with Cross Link Customer Success Managers and technicians to meet the technology and cybersecurity equipment needs for both Cross Link and its customers in line with our innovative solutions and customer care!

This is a part-time customer service role that allows you to use your skills in research and purchasing in order to empower product adoption, engagement, and growth, while also helping our customers manage their technology goals in partnership with Cross Link. You must be adaptable, quick to sense client needs, and collaborate with our operations team to strategically meet the challenge.

Key Responsibilities

• Collaborate with internal stakeholders to develop and implement life cycle strategies that align with business objectives.
• Source and procure materials, products, and services from approved vendors, ensuring timely delivery and adherence to quality standards.
• Collaborate cross-functionally with departments such as sales, operations, and finance to ensure alignment and integration of supply chain activities.
• Coordinate logistics activities, including transportation, warehousing, and distribution, to ensure efficient and cost-effective movement of goods.
• Monitor supplier performance and conduct regular vendor evaluations to identify areas for improvement and drive continuous improvement initiatives.
• Develop and maintain strong relationships with suppliers, negotiating contracts and terms to achieve favorable pricing and terms.
• Analyze supply chain data and performance metrics to identify trends, opportunities, and risks, providing insights and recommendations to management.
• Serve as a technology advisor
• Create performance reports and lifecycle plans to help client decision making
• Maintain detailed documentation of client interactions and resolutions

Qualifications

• Excellent analytical and problem-solving skills, with the ability to interpret data and make informed decisions
• Effective communication and interpersonal skills, with the ability to build and maintain relationships with internal and external stakeholders
• Detail-oriented with a focus on accuracy and quality
• Ability to thrive in a fast-paced environment and manage multiple priorities effectively

REQUIREMENTS

• A Serving Mindset
• Humility and a desire for the team to succeed
• Passion to work hard and seek additional responsibility
• Good judgement and intuition
• Acute attention to detail
• Clear background check

PREFERENCES (Don't be scared, these are just preferences!)

• A+ certification
• Experience in a Customer Success or Account Management role
• Technical background or understanding of IT and Cybersecurity services
• Experience with MSP industry tools and practices