Customer Account Service Representative

$21 per hour

Malone

To Apply for this Job Click Here

Job ID: 861331

Customer Account Service Representative

Location: Louisville, KY

Shift: Monday-Friday 8am-4:30pm

Pay Rate: $21/hr

Position Summary
A distribution company is looking for the right candidate to support an emergent Marketplace and Direct to Consumer business sector. The right candidate will have a good understanding of the complete order lifecycle pre- and post-sale and is able to manage consumer needs professionally and promptly. The role includes an opportunity to help design a foundation to support expected growth by selecting, configuring, and administering the right tools and software to support the growing business.

Essential Duties & Responsibilities

Perform order monitoring via customer interfaces and internal systems including status, tracking, and invoicing.
Manage order services including processing returns, issuing refunds, sending replacements, and handling general inquiries.
Analyze customer performance metrics including On Time, In Full, and service SLAs.
Own omni-channel communication with external retailers and consumers via multiple methods including phone, email, customer interfaces, and select applications.
Serve as communication liaison for internal sales, operations, and finance via multiple methods including phone, email, customer interfaces, and chat.
Administer applications used to manage the tasks associated with the role, which may include, but are not limited to, helpdesk, VOIP, and/or contact center software.
Always represent the brand with a high level of integrity and professionalism, especially while under pressure.

Qualifications

High School Diploma or equivalent.
Excellent written and oral communication skills that enable clear and concise exchanges with consumers, retailers, and colleagues.
2 years of order management systems or integrations experience.
Strong conflict resolution skills.
Experience with workflow optimization.
Able to translate metrics and data into actionable items to support a growing business sector.
Familiarity with EDI and API technology applications.
Excellent multitasking ability.
Able to prioritize time-sensitive tasks.

Physical Requirements

Ability to sit for extended periods while working at a computer.
Frequent use of hands for typing, mousing, and phone use.
Ability to communicate clearly via phone, email, and other digital channels.
Occasional lifting of office materials up to 10-15 pounds.

Malone is an equal opportunity employer

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Vacancy posted 1 day ago

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