Assistant Branch Manager

Overview CoolSys solves the most complex challenges in refrigeration, air conditioning, heating, engineering, and energy management. With over 3,700 associates nationwide, we deliver tailored solutions to help businesses cut costs, improve equipment performance, and reduce emissions. Our services include HVAC and refrigeration equipment sourcing, installation, repair, maintenance, monitoring, and optimization. We also offer engineering design, energy resilience and consumption optimization, asset recycling, and seamless multi‑site rollouts across states. CoolSys serves over 45,000 customer locations in industries like retail, food service, commercial, data centers, industrial, and pharmaceuticals. No wonder Newsweek named CoolSys one of America’s Greatest Workplaces! We understand that hiring great people is the foundation of everything we do. Our employee benefits packages include: Competitive pay: $20-30/ hr DOE Benefits: Medical, Dental, Vision and Prescription coverage. Paid vacation, holidays, and floating holiday. 401(K) with Company match. Company sponsored life insurance, as well as optional AD&D, short and long‑term disability. Tuition reimbursement. Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more. Pet Insurance. Legal Plan, and ID Theft Protection. Responsibilities JOB SUMMARY The Assistant Branch Manager is an administrative position that directly supports the Branch Manager in the daily operations of the branch; in addition to branch management support, the ABM is also responsible for purchasing and quoting duties within the branch, providing guidance to team members, and assuming additional responsibilities from time to time when the Branch Manager is unavailable. ESSENTIAL DUTIES AND RESPONSIBILITIES Create quotes to submit to customers and own follow‑up from creation to closure, with periodic standardized check‑ins. Provide direct oversight to the branch when required, including mentoring and training of other employees, and offering input on hiring and terminations. Track and coordinate with local team to execute on all work order statuses. Manage 3rd party vendor selection process (e.g., cranes, scrap pick‑up, etc.), schedule and execute vendor deliveries, and fulfill permitting requirements. Research new vendors and compare competing suppliers. Interaction with the Service Manager and Techs to ascertain details related to procurement of parts that are not clearly defined within the work order. Maintain up‑to‑date and precise records of orders, shipments, inventory, and reports. Maintain adherence to the C&I procurement plan. Place standard bulk orders that do not require approval (especially indirect purchases). Prioritize work orders to ensure customer SLAs are being met (incoming and backlog). Maintain proactive communication with customers regarding missed SLAs. Proactively communicate with customers on work order status. Ensure smooth daily office operations, including opening and closing procedures, and ensure the office is well‑maintained and organized. Assist with office reports, sales analysis, and other administrative tasks as required. Perform other duties as assigned by the Branch Manager. Qualifications JOB REQUIREMENTS Education / Training High school diploma with 4 years of work experience in an office. Demonstrated ability to document and report information essential for the resolution and communication with both internal and customer. Good communication (verbal & written) skills. Experience training new employees or teaching new skills to others. Demonstrated ability to document and report information essential for the resolution and effectively communicate with management and customers. Work Experience/Skills Strong computer (MS Office) skills, as well as demonstrated ability to effectively utilize ERP system. Ability to independently handle multiple tasks concurrently. Demonstrated ability to identify and act on customer or internal issues that may impede results. Highly organized and strong attention to detail. Excellent verbal and written communication skills. Strong sense of urgency attending to customer issues. "Can do" attitude and demonstrated commitment to get the job done in a collaborative, positive manner. Ability to understand and follow all company policies and procedures and all applicable State and Federal laws. PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment This job operates in a clean, well‑lit and climate‑controlled professional office environment with minimal physical hazards and noise. This role routinely uses standard office equipment such as computers, phones, printers, etc. Physical Demands While performing the duties of this job, the employee is regularly required to stand, sit, walk, talk, hear, and use hands and fingers to operate office equipment. The employee is occasionally required to reach, stoop and kneel. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and color vision. Join Us Today, there are 27 different companies that make up the CoolSys family of brands. Our valued employees are at the heart of our continued growth and success. We invite you to be part of that growth! Connect with us on Facebook and X. CoolSys is an EEO/AA Employer. All qualified individuals – Including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio‑economic status, veteran status, and other characteristics – are encouraged to apply. Pre‑employment background screening (criminal and MVR for driving positions) and drug testing are required for all positions. CoolSys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance. #J-18808-Ljbffr