Wholesale & Retail Account Lead

Job Description

Job Description

Wholesale & Retail Account Lead

Seattle, WA | 32–40 Hours Per Week

$25–28/hour DOE + Performance-Based Sales Incentives

We are a small, entrepreneurial manufacturing and e-commerce business seeking an energetic,

relationship-driven Account Lead to serve as the primary connection between our company and

our customers.

This is a highly visible role that combines customer service, account management, business

development, and operational coordination. Success requires someone who is equally comfortable

answering a customer phone call, troubleshooting an order issue, conducting a weekly inventory

count, visiting a key wholesale account, or identifying a new sales opportunity.

In a small business environment, everyone contributes wherever needed. There are no silos. The

right candidate will be adaptable, proactive, resourceful, and excited by the variety that comes with

working in a growing company.

Customer Service & Operations

• Answer incoming phone calls, emails, website inquiries, and customer requests.

• Respond promptly and professionally to wholesale and retail customers.

• Troubleshoot order issues, shipping concerns, product questions, and customer service

challenges.

• Coordinate daily with production, shipping, inventory, and management teams.

• Process orders and maintain accurate customer records.

• Assist with inventory management, weekly inventory counts, and e-commerce support.

• Support shipping, fulfillment, and warehouse activities as needed.

Account Development & Outside Sales

• Conduct regular in-person visits with wholesale customers and strategic accounts.

• Build strong relationships with buyers, store owners, managers, and decision-makers.

• Develop new wholesale, corporate gifting, and retail opportunities.

• Present products and introduce new offerings.

• Identify opportunities to increase sales and account penetration.

• Represent the company professionally within the marketplace and local business community.

Why This Role Is Different

Compensation includes performance-based sales incentives, allowing motivated individuals to

directly influence their earnings through account growth, new business development, and sales

performance. This role is ideal for someone who enjoys independence, building relationships,

creating opportunities, and taking ownership of results.

Required Skills & Qualifications

• Experience in account management, customer service, outside sales, business development,

retail operations, wholesale operations, or a related field.

• Familiarity with Shopify or similar e-commerce platforms and associated workflows.

• Understanding of retail and wholesale fulfillment processes.

• Strong digital fluency and comfort using multiple software platforms and cloud-based systems.

• Excellent written and verbal communication skills.

• Ability to quickly absorb brand standards, product knowledge, and company policies.

• Ability to represent the company professionally with key customers and accounts.

• Strong interpersonal, organizational, and time-management skills.

• Experience using AI-assisted tools and technology is highly desirable.

Requirements

• Valid driver's license required.

• Reliable personal transportation required.

• Comfortable conducting regular in-person customer visits throughout the greater Seattle region

and surrounding markets.

• Ability to work 32–40 hours per week.

• Occasional evening and weekend work may be required.

What Success Looks Like

• Customers receive timely, professional service and support.

• Orders are managed accurately and efficiently.

• Existing accounts continue to grow and strengthen.

• New customer relationships are developed and nurtured.

• Account visits generate meaningful business opportunities.

• Sales goals and growth objectives are consistently achieved.

Professional references will be required prior to employment.