Staffing Operations Supervisor (Hospitality)

Job Description

Job Description

Staffing Operations Supervisor

The Staffing Operations Supervisor will serve as a liaison between our company, our employees at our customers sites, and our clients in a specific city/market.

The duties are typically divided into two key areas: Employee Management and Account Management.

The Employee Management related duties consist of: Acquisition - finding and hiring the right candidates, Engagement & Retention - onboarding and ensuring employees’ needs and concerns are addressed, Performance Evaluation - conducting employees’ performance, developing, and executing improvement plans, ensuring policies and procedures, and followed, Timekeeping & Payroll Management - ensuring employees worked hours are tracked, and payment is processed on-time and accurately.

The Account Management related duties consist of: Retaining client’s business – learning client’s goals and objectives as it relates to staffing and help them achieve them by successfully managing employees (employee management), Seeking new opportunities – grow business at client sites by constantly communicating and promoting company’s services, as well as identifying and approaching new sales leads.

Responsibilities:

• Recruit, interview, hire, and onboard new employees with our customers.
• Develop recruiting networks and sources.
• Develop a safe, positive, and achievement-oriented working environment.
• Learn and address employees’ concerns, as well as find ways to motivate employees for maximum performance and engagement.
• Monitor ongoing work, identify problems, and find solutions.
• Ensure employees follow safe work practices and company standards.
• Develop behavioral and disciplinary standards for employees.
• Ensure that all employees follow Time Keeping procedures and that all time for pre-shift work, breaks, lunches, and any other payable activities are recorded in corresponding time keeping system.
• Ensure that all Wage and Hour compliance is met.
• Contact and/or visit customers as needed and assure their staffing needs are achieved in a timely manner along with addressing any operational concerns.
• Identify new opportunities at client’s locations that translate into account financial growth.
• Identify new business opportunities in the market that translate into market financial growth.
• Develop operating budget and control expenses within that budget.
• Ensure all operations reports are updated weekly
• Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements:

• Recruitment, Staffing Operations, Hospitality, or Janitorial Management experience is required
• Bilingual SPA – ENG is required
• Attention to detail
• Time Management Skills
• Well-developed, strong communication skills
• Availability to work weekend and holidays is required
• Degree in Business Administration, Human Resources, Hospitality Management, or similar paths is a plus.

Travel: This position requires up to 80% travel within surrounding area, and out of the area occasionally.

Benefits:

 

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

 

 

 

 

Company Description

Founded in August of 2005 in Gulfport, MS in an effort to aid with the clean-up and reconstruction efforts along the US Gulf Coast after being hit by Hurricane Katrina. Shortly thereafter, Staff Pro began filling vacant positions primarily in hotels and casinos left by the exodus of the local population. With a commitment towards service and relationship building, Staff Pro grew organically as new accounts were obtained by word of mouth. Today, we pride ourselves in servicing over 400 customers and employing more than 3000 talented individuals nationwide.

Staff Pro’s niche within the broader U.S. staffing industry is the offering of employee services to management companies of hotels, resorts, and casinos, although, in an attempt to safeguard our employees from the pandemic’s impact on the hospitality sector, we have successfully penetrated other industries, transforming into a company that is more agile and expansive.

Today, Staff Pro delivers comprehensive staffing, outsourcing, sanitization and facility support services in multiple industries throughout the United States.

Company Description

Founded in August of 2005 in Gulfport, MS in an effort to aid with the clean-up and reconstruction efforts along the US Gulf Coast after being hit by Hurricane Katrina. Shortly thereafter, Staff Pro began filling vacant positions primarily in hotels and casinos left by the exodus of the local population. With a commitment towards service and relationship building, Staff Pro grew organically as new accounts were obtained by word of mouth. Today, we pride ourselves in servicing over 400 customers and employing more than 3000 talented individuals nationwide. \r\n\r\nStaff Pro’s niche within the broader U.S. staffing industry is the offering of employee services to management companies of hotels, resorts, and casinos, although, in an attempt to safeguard our employees from the pandemic’s impact on the hospitality sector, we have successfully penetrated other industries, transforming into a company that is more agile and expansive. \r\n\r\nToday, Staff Pro delivers comprehensive staffing, outsourcing, sanitization and facility support services in multiple industries throughout the United States.