CRM Analyst

About PolymarketPolymarket is the world's largest prediction market platform. We enable individuals to express views on real-world events by trading on outcomes across politics, economics, sports, culture, and current affairs. Built as a peer-to-peer marketplace with no centralized "house," Polymarket aggregates diverse opinions into transparent, market-based probabilities that reflect collective expectations about the future. We're growing fast — both in terms of volume ($21B traded in 2025) and adoption as an alternative news source. Our ambition is to become a ubiquitous beacon of truth in global media and we need your help adding fuel to the fire. About the RolePolymarket is looking for a CRM Analyst to support retention strategy across the customer lifecycle for Polymarket's US App and polymarket.com. You'll help build and optimize campaigns across email, push, in-app, and SMS — driving conversion, engagement, and reactivation across one of the fastest-moving products in media and finance.This role sits at the intersection of marketing, product, and data. You'll run fast experiments, support micro-segmentation strategies, and help ensure Polymarket is always relevant when live markets and breaking news create moments that matter. What You'll Do Support end-to-end retention strategy across the customer lifecycle for Polymarket's US App and polymarket.com Build and optimize email, push, and in-app campaigns to drive conversion across company initiatives Help design programs covering engagement, cross-sell, churn mitigation, and reactivation Support micro-segmentation strategies to deliver the right message, right channel, right moment — with proof it moved the needle Support real-time triggered messaging tied to live market events, ensuring Polymarket is always relevant when it matters most Run fast, data-driven experiments to increase engagement around key events, markets, and moments Track core retention metrics; report weekly to marketing leadership and product on performance, experiment results, and LTV trends Partner with Product on feature adoption, notification strategy, and real-time messaging systems Collaborate with Data on modeling, cohort analysis, and predictive segmentation Work with Design on campaign creative and to optimize content based on experimentation What We're Looking For 1–3 years of experience in retention, lifecycle, or growth marketing Flexibility to work on evenings and weekends Hands-on experience with common CRM platforms (e.g. Braze, Customer.io, Optimove) used to build customer journeys Experience with segmentation across CDPs (e.g. Hightouch, Segment) Exposure to retention across web and mobile Strong analytical instincts — comfortable working with cohorts, funnels, and experimentation Working understanding of segmentation, personalization, and orchestration strategy Clear communicator who can move quickly in a high-velocity, event-driven product Comfortable working non-traditional hours around live events and breaking news, including evenings and weekends (Plus) Experience with trading, OSBs, crypto, or real-time marketplaces Benefits Competitive salary & equity Unlimited PTO Full Health, Vision, & Dental coverage 401k match Hardware setup: new MacBook Pro, big display, & accessories #J-18808-Ljbffr