Associate Business Analyst

We are hiring an Associate Business Analyst in Operational Oversight – Compliance at BCBST! In this role, you will support Operational Oversight and Compliance initiatives through operational reporting, data analysis, process oversight, and Excel-based reporting, with a focus on TennCare Employment and Community First CHOICES (ECF CHOICES) and Long Term Services and Supports (LTSS). As a key member of the Operational Oversight – Compliance team, you will monitor data to meet timeliness and compliance standards, assist with external audits, identify potential issues, and support the development of solutions and process improvements that enhance efficiency and resource utilization. The Associate Business Analyst partners closely with internal teams and stakeholders to support compliance activities, audit reviews, operational reporting, and ongoing process improvement efforts. You will help analyze data, investigate identified issues, recommend process improvements, and support efforts to ensure operational activities align with established contractual and regulatory requirements. To be successful in this role, you'll bring 3+ years of experience in data analysis, compliance, or audit review, along with strong analytical, organizational, and time management skills. Ideal candidates are detail-oriented, self-motivated, and comfortable working independently in a fast-paced environment while managing multiple priorities and deadlines. Professional conduct and auditing credentials are also important for this role, and ECF CHOICES/LTSS experience is preferred. We foster a culture where innovation is encouraged. That includes using AI-enabled tools responsibly to support everyday work, guided by proven workflows, templates, and policies. As roles become more advanced, we expect employees to leverage AI more broadly to transform how we work, strengthen compliance efforts, and increase operational efficiency.

Note: This is a remote, Monday-Friday position with candidates needing to be able to work either 6:45 AM – 3:15 PM CST or 7:00 AM – 3:30 PM CST. Candidates must reside in the State of Tennessee. The role requires strong attention to detail and the ability to work independently while effectively prioritizing multiple deadlines and supporting data analysis, compliance, audits, operational reporting, and process improvement initiatives. Basic Excel skills are preferred, including conditional formatting, navigating worksheets, understanding rows and columns, using basic formulas, sorting and filtering data, and performing copy-and-paste functions. Advanced Excel expertise is not required, but candidates should have a solid foundational understanding of Excel since all reporting for the role is completed within the application. This is not an advanced data development or business intelligence position. Candidates should be comfortable using Excel for day-to-day operational reporting and analysis.

Job Responsibilities

• Providing recommendations that supports the design, development, assessment, and implementation of organizational management projects, policies, and/or procedures.
• Participating in business process improvement projects for internal business groups, aiming to improve business results.
• Contributing to cost/benefit evaluations on various external and internal resources.
• Participating in analyzing business requirements and production specifications to improve the effectiveness of the organization's management operations.

Job Qualifications

Education High School Diploma or equivalent

Experience Two (2) years of technical or operational experience, or equivalent demonstrated experience through successful completion of the BlueSky program.

Skills\Certifications Ability to work independently with minimal supervision or function in a team environment sharing responsibility, roles and accountability. Proficient in Microsoft Office (Outlook, Word, Excel and Powerpoint) Proficient oral and written communication skills Proficient interpersonal and organizational skills N/A

Number of Openings Available 1

Worker Type: Employee

Company: VSHP Volunteer State Health Plan, Inc

BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.

Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page: BCBST's EEO Policies/Notices

As Tennessee's largest health benefit plan company, we've been helping Tennesseans find their own unique paths to good health since 1945. More than that, we're your neighbors and friends – fellow Tennesseans with deep roots of caring tradition, a focused approach to physical, financial and community good health for today, and a bright outlook for an even healthier tomorrow.

At BCBST, we empower our employees to thrive both independently and collaboratively, creating a collective impact on the lives of our members. We seek talented individuals who excel in a team environment, share responsibility, and embrace accountability. We're also seeking candidates who are proficient in the Microsoft Office suite, including Microsoft Teams, organized, and capable of managing multiple assignments or projects simultaneously. Additional, strong interpersonal abilities along with strong oral and written communication skills are important across all roles at BCBST.

We foster a culture where innovation is encouraged. That includes using AI enabled tools responsibly to support everyday work – guided by proven workflows, templates, and policies. As roles become more advanced, we expect employees to leverage AI more broadly to transform how we serve members.

BCBST is a remote-first organization with many employees working primarily from their homes. Each position within the company is classified as either fully remote, partially remote, or office based. BCBST hires employees for remote positions from across the U.S. with the exception of the following states: California, Massachusetts, New Hampshire, New Jersey, and New York. Applicants living in these states may move to an approved state prior to starting a position with BCBST at their own expense. If the position requires the individual to reside in Chattanooga, TN, they may be eligible for relocation assistance.