Director, Digital Transformation

Director, Digital TransformationNote: Fidelity is not providing immigration sponsorship for this positionThe RoleAs a Director, you will lead high-priority digital transformation initiatives that deliver both client value and business outcomes, including reducing cost-to-serve, increasing digital adoption, and enabling scalable, reusable capabilities. You will operate at the intersection of product, strategy, operations, and analytics—bringing structured thinking, customer obsession, and execution rigor.This is a highly visible role requiring frequent engagement with senior leadership, where you will influence decisions through clear storytelling, data-driven insights, and well-articulated business cases. Candidates must be able to leverage data to inform decisions, synthesize and clearly communicate insights, and apply a customer-first mindset with ownership, curiosity, and a commitment to continuous learning to deliver impactful results.Key ResponsibilitiesApply a consulting-style problem-solving approach to identify and prioritize high-friction opportunities across client journeysDevelop and present data-driven business cases that align customer needs with enterprise valueLead end-to-end execution of strategic initiatives—from hypothesis and design through delivery, adoption, and measurable outcomesPartner cross-functionally with product, technology, operations, and analytics teams to drive transformation at scaleUse customer insights, data, and experimentation to inform strategy and continuously improve experiencesShape and influence the roadmap for future transformation initiatives that streamline servicing and improve business performanceCommunicate effectively with senior executives, synthesizing complex topics into clear, actionable recommendationsWhat We're Looking ForProven experience in management consulting, digital strategy, or product leadership rolesStrong structured problem-solving and analytical skills with the ability to break down complex challengesCustomer-centric mindset with a passion for improving end-to-end digital experiencesTrack record of driving large-scale transformation initiatives with measurable resultsExceptional executive communication and storytelling skills, with comfort presenting to senior leadersAbility to influence without authority and lead across highly matrixed organizationsBias for action, ownership, and delivering outcomes in fast-paced, ambiguous environmentsThe Expertise and Skills You BringBachelor's degree required; MBA or other advanced degree preferred10+ years of progressive experience in strategy consulting, transformation, or enterprise program leadership; financial services experience is a strong plusProven success in leading large scale transformation initiatives from ideation through execution with measurable impact on cost, efficiency or revenueExpertise in digital transformation, customer servicing & segmentation, or channel orchestration strategy in large matrixed organizationStrong track record of leading complex initiatives across functional lines with measurable business outcomesAbility to craft executive-ready presentations and business cases to drive decision-makingComfortable managing multiple priorities in a matrixed, fast-paced environmentPast experience in identifying root causes and design practical solutions — applying a consulting mindset to frame problems, size opportunities, and mobilize execution.Strong communication and organizational skills; capable of influencing without authorityHave a strong analytical background and use data to drive insightsComfortable using dashboards, external / internal trends, behavior signals and client metrics to derive insights and shape enterprise thinkingThe TeamThe Digital Strategy Transformation team is part of Fidelity's Digital Products organization, focused on scaling client adoption and enhancing experiences across channels. The team runs enterprise-wide transformation plays that directly impact customer experience, operational efficiency, and business growth.We partner across channels, journeys, and platforms to reduce friction, simplify servicing, and embed reusable solutions that scale across the firm. Our work connects business strategy with execution — ensuring outcomes that matter for customers, associates, and Fidelity overall.You'll be joining a high-performing team that values creativity, accountability, and ownership — and you'll have the opportunity to directly influence how Fidelity evolves its transformation capability.Fidelity's Onsite Working Model Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.