Senior Director, Cloud and Data Services (Client-facing)

Senior Director, Cloud and Data Services (Client-facing) Vaco by Highspring offers a range-based compensation of $190,000–$240,000 per year. Your exact salary is determined by experience and skill set. Base Pay Range $190,000 / yr – $240,000 / yr What You’ll Lead Build and launch a modern Cloud/Data Services portfolio to serve research, education, healthcare, and public‑sector organizations across North Carolina. Develop new cloud, hybrid, and data service offerings Create business cases, pricing models, and go‑to‑market strategies Evaluate emerging technologies and lead proof‑of‑concept initiatives Establish a service roadmap aligned with customer needs and market trends Drive Strategy & Operational Excellence Define service catalogs, SLAs/OLAs, and operational frameworks Lead capacity planning, technology roadmapping, and service governance Implement ITIL‑aligned service management practices Oversee incident, problem, and change management processes Manage budgets, forecast, and P&L performance Engage Customers & Shape Market Presence Work with sales/marketing to identify opportunities and shape market strategy Meet with customers to understand needs and guide service evolution Develop onboarding and migration frameworks Establish customer success metrics and feedback loops Act as a technology evangelist and trusted advisor Oversee Infrastructure & Cloud Architecture Lead data center planning, modernization, and optimization Manage capacity, automation, and orchestration initiatives Partner with internal teams on power, cooling, network, and security decisions Oversee cloud infrastructure used to deliver service offerings What You Bring Core Qualifications Bachelor's degree in IT, Computer Science, or related field (or equivalent experience) 5+ years leading technical teams and cross‑functional initiatives 5+ years in service development, product management, or cloud service creation Strong understanding of data center operations, cloud environments, and hybrid architectures Experience with ITIL or similar service management frameworks Proven financial acumen: budgeting, forecasting, P&L ownership Ability to communicate complex technical concepts to executive audiences Preferred Experience Background in data center operations or DCIM tools Exposure to AI/ML infrastructure or modern data platforms Product management certifications or agile service development experience Knowledge of sustainability or green data center practices Experience supporting education, healthcare, or public‑sector organizations Who Will Thrive in This Role Has built or scaled a service line before Understands cloud technologies but operates comfortably at the strategic level Can speak credibly with CIOs, state leaders, and executive stakeholders Has both technical fluency and business instincts Enjoys being a community‑facing technology evangelist Knows where the cloud and data services market is heading Can balance innovation with operational discipline Why This Role Matters This is not a “maintain what exists” position. It is an opportunity to build, shape, and grow a brand new service line that helps education, healthcare, and public institutions adopt modern technology at scale. Seniority Level Director Employment Type Full‑time Job Function Consulting and Information Technology #J-18808-Ljbffr Vaco by Highspring