Office Support Worker
Techgene Solutions, LLC
Office Support Worker / Customer Service Specialist
Location: Tallahassee, FL
Work Arrangement: Onsite In Person Only
Schedule: Monday Friday, 8:00 AM 5:00 PM
Pay rate -$15/hr on 1099
Position Summary
We are seeking Customer Service Specialists to assist Florida high school and college students with questions related to scholarships and grants.
This is a full-time position requiring 40 hours per week, Monday through Friday, from 8:00 AM to 5:00 PM .
Responsibilities
- Answer incoming calls from students regarding scholarships and grants.
- Provide professional and courteous customer service.
- Assist customers with questions and general information.
- Remain calm and professional when dealing with stressed or upset customers.
- Accurately document and manage customer information.
- Use computer systems to access and update information.
- Follow established procedures and guidelines.
Required Qualifications
- High school diploma, GED, or equivalent.
- Ability to speak and understand English.
- Minimum 2 years of experience in a professional work environment.
- At least 6 months of customer support experience.
- Strong customer service and communication skills.
- Ability to remain calm when handling difficult or upset customers.
- Comfortable using computers.
- Strong employment/job tenure.
- Ability to pass a Level 2 background screening, including fingerprinting and criminal records checks.
Vacancy posted 2 days ago
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