Customer Service Representative

Customer Service Representative (Level III)

Duration: 12 Months (possibilities of extension or conversion) Location: Hopewell/Pennington, NJ 08534 On-site 5 days Pay Range: $20 - $21/hour

Shift time:

• MonFri: 8:25 AM4:55 PM
• MonFri: 9:00 AM5:30 PM
• MonFri: 9:30 AM6:00 PM
• MonFri: 10:00 AM6:30 PM
• Mon-Fri 10:30am 7:00pm

Customer Service Representative Roles and Responsibilities: Retirement and Benefits supports participants in employer sponsored 401(k), pension, and non-qualified deferred compensation plans. Provides participants with clear information on their accounts, guides them through how to execute transactions. Completes error free processing of financial transactions

Must Haves: Customer service or call center experience. Strong verbal and written communication skills. Strong attention to detail and accuracy. Good problem-solving and organizational skills. Basic computer skills and ability to navigate multiple systems. Ability to work a full-time, 40-hour workweek. Reliable attendance and punctuality. Ability to work on-site in Hopewell/Pennington, NJ.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually as applicable.