Area Service Manager

Job Description

Job Description

Essential Duties and Responsibilities:

• Manage three Branch Managers, three Service Supervisors, and 15 Service Representatives
• Travel to between the Dayton, Cincinnati, and Columbus to work with staff and visit customers
• Oversee all activities connected with customer service and retention including renewal agreement negotiation
• Maintain profitability and material control of routes
• Manage revenue and growth from the current customer base
• Member recruitment, development, and awareness
• Maintain budget for the entire Service department
• Complete route assignment for new customers and re-routing to achieve maximum route efficiency
• Oversee Service department safety participation
• Ensure proper maintenance of fleet
• Back up for all positions within Service department as needed
• Typical work week of 45-55 hours
• Other duties as assigned by the General Manager

Qualifications and Requirements:

• Excellent communication skills, both written and oral
• Special attention to detail and accuracy
• Ability to manage responsibilities and team members with multiple tasks at the same time
• Self-motivated and structured
• Excellent conflict resolution skills
• Strong people skills as you will communicate with members at all levels of the organization
• Assertive and tactful
• Excellent problem solving ability
• Strong negotiation skills
• Ability to focus on building and maintaining relationships with customers
• Maintain active DOT physical

Education, Training, and Experience:

• Bachelor’s degree in related field is preferred
• Experience in customer service or operations management required
• Computer literacy
• Proficient in Microsoft Office, especially Excel, Word, and Outlook
• Experience working with a diverse group of individuals
• Experience developing and adhering to a budget and capital expenditures