Chief of Staff

Role Description

The Chief of Staff serves as a senior operational advisor, execution partner, and trusted extension of the Office of the President & COO. The role drives the President & COO's operating cadence, ensures the Operations leadership team operates with clarity and accountability, and translates enterprise strategy into prioritized, executable workstreams across Operations, Clinical Services, Quality, Compliance, Legal, Finance, IT, and Human Resources.

In partnership with the President & COO, this role anticipates issues, synthesizes complex information into clear decisions, leads select enterprise initiatives, and ensures follow-through on the organization's most critical priorities. The role retains targeted ownership of operational excellence and business transformation efforts that require COO-level coordination, positioning the incumbent as a force multiplier for the President & COO and the broader Operations enterprise.

Qualifications

• Bachelor's degree in business administration, healthcare administration, public health, public administration, or a related field.
• Minimum of 10 years of progressive experience in operations, strategy, business transformation, management consulting, executive support, or senior advisory roles to C-suite leaders.
• Demonstrated experience supporting or partnering with C-suite executives in complex, multi-site, regulated environments.
• Track record of leading cross-functional initiatives from strategy through measurable execution.
• Experience preparing executive and board-level communications, decision materials, and presentations.
• Exceptional executive presence, judgment, and ability to operate with confidentiality, discretion, and political acumen.
• Outstanding written and verbal communication skills, including the ability to draft polished executive- and board-level materials.
• Strong analytical and structured problem-solving skills; comfortable synthesizing ambiguous information into clear recommendations.
• Strong project and program management capability; able to drive multiple complex workstreams in parallel.
• Highly proficient in Microsoft Office (Word, PowerPoint, Excel, Outlook); working familiarity with project management, collaboration, and BI tools (e.g., Smartsheet, Asana, Tableau, Power BI) preferred; able to learn new platforms quickly.
• Strong financial and business acumen, including the ability to read and reason from financial statements and operating data.
• Demonstrated ability to influence without authority and to build trust quickly with senior leaders, peers, and frontline teams.
• Composed under pressure; resilient, adaptable, and energized by ambiguity and pace.
• Ability to read, analyze, and interpret complex regulations, contracts, and operating documents.
• Ability to work sensitively and effectively with individuals of diverse ethnic and cultural backgrounds, and a commitment to participant-centered service.

Requirements

• Master's degree (MBA, MHA, MPH, or similar) preferred.
• Experience in healthcare, value-based care, managed care, PACE, or other regulated provider environments preferred.
• Prior experience as a senior operational advisor, business operations lead, or strategy and operations role at a comparable or larger organization preferred.
• Experience working directly with boards of directors and board committees preferred.
• Background in management consulting, corporate strategy, or operations leadership preferred.

Benefits

• Medical/dental/vision insurance.
• Short and long-term disability.
• Life insurance and AD&D.
• Supplemental life insurance.
• Flexible spending accounts.
• 401(k) savings plan.
• Paid time off.
• Company-paid holidays.