We're Hiring: Full Time Bilingual Case Manager (English/Spanish)

Job Description

Job Description

NOW HIRING: BILINGUAL CASE MANAGER (ENGLISH/SPANISH)

Join One of Florida's Fastest Growing Consumer Advocacy Firms

St Petersburg, Florida
Full-Time | Monday–Friday | 9:00 AM – 5:00 PM
Starting Pay: $900 Per Week + Performance Bonuses
Advancement Opportunities Available

Make a Difference. Change Lives. Build a Career.

EZ Advocates is actively seeking a motivated, bilingual Case Manager to join our rapidly growing team. Every day, we help consumers who have been misled into costly and burdensome timeshare contracts regain control of their financial future.

This is more than a customer service position. We are looking for an advocate, problem solver, and relationship builder who is passionate about helping people through difficult situations while developing a long-term career with a company that values growth, leadership, and success.

If you are fluent in English and Spanish, highly organized, and thrive in a fast-paced environment, we want to hear from you.

What We Offer

✅ Competitive Weekly Pay – $900 Per Week

✅ Monthly Performance Bonuses

✅ Paid Training & Ongoing Professional Development

✅ Health Insurance Eligibility After 6 Months

✅ Monday Through Friday Schedule – No Weekends

✅ Career Growth & Leadership Opportunities

✅ Supportive Team Environment

✅ Stable, Long-Term Career Path

Responsibilities

As a Case Manager, you will serve as the primary point of contact for clients throughout their case and be responsible for:

• Conducting client consultations and case reviews

• Managing a portfolio of active client files

• Reviewing contracts and supporting documentation

• Drafting client correspondence, affidavits, and dispute documents

• Communicating with resorts, lenders, and third-party entities

• Providing regular updates and guidance to clients

• Maintaining accurate case notes and records

• Assisting clients through every stage of the advocacy process

• Collaborating with management and team members to achieve successful outcomes

Qualifications

Required:

• Fluent in English and Spanish (Written & Verbal)

• Strong communication and interpersonal skills

• Professional phone etiquette

• Excellent organizational and time-management abilities

• Ability to multitask and prioritize effectively

• Positive attitude and strong work ethic

• Reliable transportation

Preferred:

• Case Management Experience

• Customer Service Experience

• Legal Assistant or Paralegal Background

• Collections, Credit Repair, or Consumer Advocacy Experience

• Experience with CRM Systems

Who Succeeds Here?

Our top performers are:

✔ Compassionate and empathetic

✔ Self-motivated and dependable

✔ Detail-oriented and organized

✔ Confident communicators

✔ Goal-driven professionals who enjoy helping others

✔ Team players who want long-term growth opportunities

Why EZ Advocates?

EZ Advocates has helped thousands of consumers navigate complex timeshare disputes and consumer advocacy matters. Our mission is simple: provide exceptional service, honest guidance, and meaningful results for every client we serve.

As we continue to expand, we are looking for dedicated professionals who want to grow with us and become an integral part of our success.

Apply Today

If you're ready to join a company where your work genuinely impacts people's lives while offering real career advancement opportunities, we encourage you to apply.

Submit your resume today.

Qualified candidates will be contacted promptly for interviews.

EZ Advocates is an Equal Opportunity Employer and is committed to creating a diverse and inclusive workplace.