Sr. Travel & Relocation Specialist

Senior Travel & Relocation Specialist

Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People and the love their actions inspire are what drive us. We're not only proud of the love we inspire outside our walls, we're especially proud of the diversity, inclusion and equity we're inspiring inside. There are dynamic career paths awaiting you rewarding opportunities to impact the lives of others and inspire love. Join us!

The Senior Travel & Relocation Specialist supports the day-to-day execution of company travel and relocation programs. This role serves as a key point of coordination for our Senior Leadership Team (SLT), general travelers, and third-party providers, including Signet's travel management company (TMC) and relocation suppliers. This role ensures requests are handled efficiently, policies are followed, and employees have smooth, well-supported experience throughout their travel or relocation journey. The Senior Travel & Relocation Specialist will independently monitor active travel & relocations and adeptly recommend solutions to prevent interruptions or delays.

Traveler Support

• Serve as one of the primary internal contacts for all employee travel needs, issue resolution, answering questions, and guiding employees on policy and process
• Coordinate with the TMC to ensure travel requests are fulfilled accurately and in a timely manner
• Supports executive and high-priority travel coordination in partnership with the Travel Manager and ensures each travel arrangement is completed meticulously to the traveler's satisfaction.
• Review travel requests for policy compliance and appropriate approvals prior to TMC ticketing
• Independently manage travel-related disruptions and exceptions with the TMC and service providers, escalating complex or high-risk situations to the Travel Manager, as needed
• Onboards new travelers into the program to assist with online and offline booking, trains on the booking tool and provides overview of the Travel policy.
• Maintain and update travel profiles, preferences, and documentation within booking tools and systems
• Provide travel support to Corporate Events and Conference Services teams to assist with Signet sponsored meetings and events.
• Occasional rotational after-hours support for SLT and international travelers (for emergencies)

Supplier & Stakeholder Relationship Management

• Act as a liaison between internal stakeholders and external providers (TMC, relocation suppliers, service providers, etc.), ensuring timely and effective communication
• Support day-to-day supplier relationship management activities, including monitoring service delivery, responsiveness, and overall performance against expectations
• Track and document service issues, recurring challenges, and traveler feedback; identify patterns and escalate trends to the Travel & Relocation Manager
• Participate in supplier performance reviews by gathering data, compiling feedback, and preparing materials to support quarterly or periodic business reviews
• Hold suppliers accountable for service delivery, escalating systemic issues and recommending improvements to the Travel Manager
• Partner with the Travel Manager to follow up on corrective actions, service improvements, or issue resolution with suppliers
• Maintain organized records of supplier interactions, issues, and resolutions to support continuity, reporting, and performance tracking
• Support onboarding of new suppliers or services, including coordinating setup, documentation, and internal communication

Relocation Program Support

• Coordinate relocation activities between employees and relocation suppliers from initiation through completion
• Serve as a primary point of contact for relocating employees, ensuring a seamless and well-communicated experience. Provide guidance on program benefits, timelines, and expectations.
• Own tracking of all relocation activities, including milestones, documentation, and expense alignment
• Partner with HR and hiring managers to support new hire and internal transfer relocations
• Monitor relocation expenses and ensure alignment with policy and budget expectations

Financial Management & Reconciliation

• Support management of travel and relocation budgets by tracking expenses, monitoring trends, and identifying variances against plan
• Perform monthly reconciliation of travel and relocation expenses, ensuring accuracy, proper coding, and alignment with financial reporting requirements
• Partner with Finance to support accruals, forecasting, and month-end close activities
• Review invoices for accuracy prior to payment
• Assist in identifying and implementing cost-saving opportunities and areas of spend optimization
• Partner with Tax and HR to support relocation-related tax implications, including tracking taxable benefits, ensuring proper reporting, and coordinating required documentation
• Ensure relocation expenses are categorized appropriately in alignment with company policy and regulatory requirements

Reporting & Program Support

• Assist in maintaining travel and relocation trackers, reports, and dashboards
• Support data collection for budgeting, forecasting, and supplier performance reviews
• Own traveler experience, identifying friction points and implementing improvements to processes, tools, and communication

Policy & Compliance Support

• Ensure adherence to company travel and relocation policies
• Identify opportunities to improve clarity, compliance, and user experience within existing processes
• Support communication and rollout of policy updates or program changes

Education:

• Travel/Tourism education, preferred

Acceptable Job-Related Experience:

• Experience in corporate travel operations, required
• Experience in relocation support, HR operations or a related field, preferred
• Experience directly supporting executive travel, preferred
• Experience working with a travel management company (TMC) or relocation provider, preferred

Years of Job-Related Experience:

• 4+ years' experience in corporate travel operations required
• 1+ years' experience in relocation support preferred

Technical/Other Skills:

• Strong organizational skills with the ability to manage multiple requests and priorities
• Excellent communication skills with a customer-service mindset and the ability to interact with all levels of the organization. Must be comfortable interfacing with Signet's Senior Executives and their administrative staff.
• Detail-oriented with a focus on accuracy and follow-through
• Ability to navigate ambiguity and resolve issues proactively
• Ability to operate in a fast-paced, service-driven environment
• Proficiency in Microsoft Office tools; experience with travel or expense systems is a plus