Community Engagement Specialist

Seasonal Guest Engagement Specialist

Fantastic Knoxville company is seeking a Seasonal Guest Engagement Specialist! This is a great opportunity to work for top tier retail client in a first class facility!! This candidate is responsible for providing world class guest service by responding promptly and empathetically to inquiries and efficiently resolving issues. Pay: $20.00/hr

Key Responsibilities:

• Promptly and professionally respond to guests needs via multi-line phone system, email, chat and SMS
• Simultaneously utilize multiple computer screens and programs to quickly research and resolve problems
• Address customer inquiries while striving for first-contact resolution whenever possible
• Carefully analyze and evaluate situations in order to offer appropriate solutions
• Escalate complex issues to higher levels of support or management when necessary
• Develop and sustain a working knowledge of each brand's merchandise offering
• Assist guests with placing orders, tracking shipments, processing returns, and handling billing inquiries
• Maintain detailed records of guest interactions, feedback, and resolutions, to be used for future reference
• Ensure compliance with company policies and procedures when handling personal information of the guest

Required Qualifications

• World class guest service skills
• High School diploma
• Outstanding written and verbal communication skills
• Ability to manage multiple and/or conflicting responsibilities
• Excellent computer skills with working knowledge of Google Workspace
• Effective organizational and interpersonal skills required
• Excellent problem solving abilities
• Analytical and detail oriented
• Self-motivated with the ability to work in a fast paced, ever-evolving environment
• Flexibility to work varied shifts, including nights and weekends
• Must be able to sit at a desk for extended periods of time
• Must be able to lift up to 15lbs

Preferred Qualifications

• Associate or Bachelor degree preferred
• Minimum of 6 months customer service experience preferred
• Retail or hospitality experience preferred

Compensation / Pay Rate (Up to): $20.00 - $20.00 Per Hour

All compensation and pay rates are dependent upon skills and experience. PrideStaff is an equal opportunity employer.