Cookie Crew

Cookie Crew Member

As a member of the Cookie Crew at our Downtown store located at 210 E. Trade Street, Charlotte, NC 28202, you are the ultimate Insomniac. Not only are you the point person at the front of the store for interacting with our customers, but you also get to bake all of our awesome warm and delicious cookies as well!

Check out some of our content vids below to learn more:

Who We Are!

Insomnia Cookies Timeline

Core Values

Some of our sweet Cookie Crew perks:

Flexible part-time work schedules

Pay-on-Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)

Paid vacation and sick time off

Pet insurance for your furry loved ones

Interactive training & mentorship

Job stability with a rapidly growing and reputable company

Achievable growth/promotion opportunities

You get to work in a fun, exciting team environment

Employee discount and free cookies with every shift!

What else will I do as a member of the Cookie Crew?

Promptly greet guests entering the store and take their orders according to procedure

Help customers understand menu items, answer clarifying questions, and repeat orders for accuracy

Give each customer a warm experience with a smile in person & over the phone

Bake our delicious cookies to perfection & a scoop of ice cream

Ensure fast, warm, and correct delivery orders are packaged and sent out

Handle cash and payments accurately and have no shortages or overages

Cleaning, sanitizing, and maintaining the bakery

Desired skills & experience:

At least 6 months of experience in a customer service focused role - preferred

Personable, genuine, outgoing demeanor

Customer service focused and a willingness to exceed guest expectations

Great communication, organizational and math skills

Must be able to lift up to 40 lb boxes of product

Must be 18 years or older to be employed

Must be able to work nights, weekends and holidays

Legally eligible to work in the United States

About us:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia's warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, "sweet-easy" concept as the brand's flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What's Possible"!