Support Consultant

Full-time

Setec Alpha

Information Technology is core to this firms active, multi-manager business model. The team develops and supports flexible, scalable technology and advanced proprietary systems, including next-generation analytical and trading capabilities, to enable the firm’s global business.

What You'll Do

Serve as the primary technology support interface for trading business units, ensuring timely, high-quality resolution of end-user needs.
Deliver hands-on support for Windows desktops, Microsoft Office 365, mobile devices, remote-access tools, VDI, and Citrix environments.
Diagnose and resolve desktop, application, connectivity, and basic network and telecommunications issues in a fast-paced trading environment.
Manage incident, problem, and change workflows through ServiceNow, maintaining clear stakeholder communication through resolution.
Support trading floor operations, including adds, moves, changes, and end-user access requirements.
Provide support for market data platforms, including Bloomberg, LSEG Workspace, and ICE, as well as related API integrations and Excel plug-ins.
Apply ITIL best practices across CMDB, incident management, change management, and quality metrics.

What You Bring

5+ years of progressive technical support experience in an enterprise environment, preferably within financial services, a trading firm, hedge fund, or financial technology organization.
Bachelor’s degree in Computer Science, Information Technology, or a related field.
Strong knowledge of Active Directory, Exchange, Microsoft Windows, Microsoft Office 365, and Windows desktop support.
Experience supporting VDI and Citrix environments, mobile technology, and remote-access solutions.
Familiarity with ITIL practices and ServiceNow, including incident, problem, and change management workflows.
Experience supporting market data platforms and vendor integrations.
Strong customer-service skills, sound judgment, and a hands-on approach to troubleshooting and problem-solving under pressure.
Ability to work night and weekend shifts and travel occasionally to branch offices; server and data center support experience is a plus.

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Vacancy posted 1 day ago

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