Freight Brokerage Account Manager

Job Title:
Freight Brokerage Account Manager

Department:
Operations Support

Job Status:
Exempt

Compensation:

Direct Reports:
Yes

COMPANY OVERVIEW

CrossCountry Freight Solutions (CCFS) is an exceptional company with a mission to achieve universal prosperity with our Customers, Company, Team Members, & Communities. We use the latest technology to provide quality service and on-time delivery to our customers. CCFS provides direct service throughout the Western and Central United States. We look forward to having you Hitch on and Prosper with us!

JOB TITLE: Freight Brokerage Account Manager

DEPARTMENT: Operations Support
JOB STATUS: Exempt
SALARY RANGE: $50,000-$60,000 (Depending on skills and knowledge)
LOCATION: Phoenix, AZ - open to remote
REPORTS TO: Logistics Manager
DIRECT REPORTS: No

The Freight Brokerage Account Manager is responsible for managing and growing a portfolio of customer accounts while executing day-to-day freight brokerage operations. This position will manage the full customer lifecycle, including prospecting, onboarding, pricing, carrier procurement, and load execution.


ESSENTIAL JOB DUTIES

• Prospect and onboard new customers through calls, email, and networking.
• Identify opportunities to expand wallet share within existing accounts.
• Provide competitive pricing and solutions aligned with customer needs.
• Source and secure reliable carrier capacity to cover customer freight.
• Negotiate rates with carriers to maximize margin while ensuring service.
• Build and maintain a network of trusted carrier partners.
• Develop and manage relationships with new and existing customers and shipper accounts.
• Track and trace loads, proactively communicating updates to customers.
• Manage shipments from tender through delivery, ensuring on-time performance.
• Resolve service issues quickly and professionally.
• Ensure all loads are accurately entered and maintained in the Transportation Management System (TMS).
• Manage load-level profitability and meet margin expectations.
• Stay informed about market conditions and adjust pricing strategies accordingly.
• Ensure accurate documentation, billing, and compliance with Company processes.
• Other duties as assigned.

MINIMUM REQUIREMENTS

• Bachelor's degree in Business Administration, Logistics, or other industry-related field preferred.
• Prior experience with industry load board platforms (DAT, Truck Stop) is preferred
• Well-developed interpersonal skills. Ability to get along with diverse personalities.
• Must possess excellent interpersonal, organizational, communication (written and verbal), analytical, and decision-making skills.
• Extensive knowledge of the principles, procedures, and best practices in the industry.

BENEFITS:

• Medical, Vision, Dental, Supplemental, and Life Insurances available.
• Paid time off, paid holidays, paid community volunteer time
• 401k retirement plan