Service Advisor

Southwest Kia Dallas Helping satisfied customers drive away with a smile on their face is what we do - join a team focused on earning customers for life! Dealership L0451 Southwest Kia Responsibilities Initiate automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the recommended service/repairs are understood by the customer. Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles. Prepare repair orders (RO), obtaining approval signatures and entering RO into the service database system. Communicate additional repair and service needs to the customer based on vehicle inspection. Administer the manufacturer warranty for qualifying vehicle repairs. Keep customer informed of service specials, completion times and service expenses. Qualifications Previous Service Advisor experience, preferred. Prior experience as an automotive technician, a plus. A team player focused on providing exemplary customer service. Basic mechanical understanding of an automobile. Acceptable driving record and a valid driver's license in your state of residence. #J-18808-Ljbffr Lithia & Driveway