Remote Complaints Analyst - Entry Level

American Express

American Express in the USA seeks a Complaints Analyst to contact customers with expired accounts and implement steps to preserve the account, supporting retention efforts through careful communication.

You will register and process standard complaints per policy (SLA/reimbursement grid), perform a cause‑of‑complaint analysis to identify drivers of dissatisfaction, and prepare timely responses for approval.

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Vacancy posted -104

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