Implementation Manager (Procurement)

Overview Euna Procurement is seeking an Implementation Manager, independently motivated and ready to make our high‑functioning Implementation Team even better. As an Implementation Manager, you will be our new customers’ primary contact, overseeing the onboarding process from end to end. This role includes requirements gathering, configuration of our SaaS products to meet those requirements, carrying out basic project management activities, and ensuring a smooth transition from sales to adoption. You will collaborate closely with cross‑functional teams, including sales, product management, customer success, and technical support, to deliver exceptional client experiences and drive customer satisfaction. Key Responsibilities Client Onboarding: serve as the primary point of contact, conduct kickoff meetings, gather business processes and requirements, and provide guidance on implementing and configuring our SaaS products. Project Management: perform basic project management tasks, ensuring scope, reliable communication, risk assessment, and change‑management support. Product Configuration: customize system settings, workflows, and integrations to align with client requirements, using out of the box functionality whenever possible. Data Preparation: prepare data in Excel, write simple scripts, and generate ad‑hoc reports for the customer. Cross‑Functional Collaboration: work closely with sales, product, success, and technical support teams to ensure a seamless transition from the sales cycle to adoption and to influence product design. Training and Documentation: develop and deliver comprehensive training sessions and create implementation documentation, user guides, and knowledge‑base articles. Issue Resolution: identify and address implementation challenges, troubleshoot and resolve issues promptly, and escape complex problems to appropriate departments. Continuous Improvement: contribute to the enhancement of implementation processes and methodologies. Requirements Bachelor’s degree in a relevant field or equivalent practical experience. 3+ years of experience in a client‑facing implementation role, preferably in SaaS. Strong understanding of software implementation processes, methodologies, and best practices. Excellent communication and interpersonal skills, with the ability to build rapport and lead workshops. Technical aptitude and the ability to quickly learn new software applications. Strong problem‑solving and analytical skills; high comfort level with Excel is a plus. Experience designing and documenting reports from relational databases (SSRS or Power BI) is a significant plus. Experience with CRM, ERP, or other enterprise software implementations, particularly GovTech, is a plus. Familiarity with Autotask, Asana, or similar project tracking tools is a plus. Location The position is hybrid with three days per week in our new Atlanta, GA office. AI Mindset at Euna Solutions We believe the future of work is human + AI. We encourage our team members to leverage AI tools to enhance creativity, efficiency, and decision‑making, while remaining responsible stewards of the technology. Benefits Competitive wages and salaries. Wellness days: twice a year an extra day on top of the long weekend. Community engagement opportunities. Flexible workday to suit individual needs. Culture committee events and celebrations. #J-18808-Ljbffr Eunasolutions