Patient Billing/Services Representative II - Orthopedic Surgery

Location SAINT CHARLES, MO 63303 Scheduled Hours 40 Position Summary The Patient Billing Services Representative II is the face of our department and often the first impression of Orthopedic Surgery. They are responsible for providing excellent customer service and creating a positive experience for all patients and visitors. This role involves ensuring all check-in and registration is complete and accurate, verifies insurance and referral needs, handles patient inquiries, checks patients out upon completion of their visit and schedules appointments as needed. Works as a team to ensure operations run smoothly in our fast-paced clinics. This position requires evenings and some Saturday hours. May require local travel to cover other Orthopedic locations. Primary Duties & Responsibilities Obtains insurance information from patients and counsels alternative ways for financial assistance. Registers all new patients and assists with form completion. Reviews schedule for new patients and makes updates when necessary. Calls patients with appointment time reminders; obtains insurance information and referral forms. Explains billing process to patients; answers incoming inquiries from patients and third-party payers. Explains billing process to other staff; assists with basic account maintenance activities. Assists patients with insurance questions regarding the billing process. Assists staff with sending out reminder cards and other scheduling duties. Performs other duties as assigned. Working Conditions Job Location/Working Conditions: Normal office environment. Patient care setting. Physical Effort: Typically sitting at desk or table. Repetitive wrist, hand or finger movement. Equipment: Office equipment. Required Qualifications Education High school diploma or equivalent high school certification or combination of education and/or experience. Required Qualifications Certifications/Professional Licenses The list below may include all acceptable certifications, professional licenses and issuers. More than one credential, certification or professional license may be required depending on the role. Basic Life Support - American Heart Association, Basic Life Support - American Red Cross Required Qualifications Work Experience Billing Systems And Third-Party Claims And/Or Medical Office Setting, Related Customer Service (3 Years) Required Qualifications Skills Not Applicable Driver’s License A driver's license is not required for this position. Required Qualifications – Basic Life Support Certification Basic Life Support certification must be obtained within one month of hire date. Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements). Preferred Qualifications Education No additional education unless stated elsewhere in the job posting. Preferred Qualifications Certifications/Professional Licenses No additional certification/professional licenses unless stated elsewhere in the job posting. Preferred Qualifications Work Experience No additional work experience unless stated elsewhere in the job posting. Preferred Qualifications Skills Customer Service, Effective Written Communication, Epic EHR, Financial Information, Insurance, Interpersonal Communication, Interpersonal Relationships, Medical Billing and Coding, Medical Insurance Claims, Office Organization, Organizing, Professional Etiquette, Scheduling, Team Collaboration Salary Grade C06-H Salary Range $17.89 - $26.35 / Hourly Benefits Personal Up to 22 days of vacation, 10 recognized holidays, and sick time. Competitive health insurance packages with priority appointments and lower copays/coinsurance. 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