IT Support Specialist
$26 - $40 per hourComputereze Computer & Network
Job Description
Job Description
About ComputerEZE:
We are a family-owned Managed Service Provider (MSP) located in Auburn, with a 30-year history of delivering dedicated IT infrastructure support to small business clients across Sacramento, Placer, and Nevada counties.
Our team is actively evolving our operational model from traditional break/fix services to a modern, fully managed services framework. We have completely rebuilt our technology stack to support this transition. Because we are actively designing and refining our internal processes, you will have a unique opportunity to directly influence and shape our workflows rather than just following a rigid, legacy system.
Core Responsibilities:
- Troubleshoot and resolve escalated helpdesk tickets and system alerts.
- Manage user accounts, permissions, and security policies within M365 and Microsoft Entra.
- Execute endpoint deployment, system imaging, and workstation setups.
- Configure, deploy, and monitor UniFi hardware and small-business network infrastructures.
- Provide on-site technical support and site visits at client offices when required.
- Maintain clear, thorough, and up-to-date technical documentation for all resolved issues.
What We Are Looking For:
- A minimum of 2+ years working within an internal IT department or a fast-paced MSP environment.
- Hands-on proficiency with Windows endpoints, Microsoft 365 administration, Active Directory, and fundamental networking concepts (DNS, DHCP, VLANs).
- A dependable vehicle and a clean DMV driving record for local client travel.
- The ability to translate complex technical issues into clear, easily understood language for non-technical clients.
Preferred Skills & Experience (Nice to Have):
- Familiarity with modern RMM and PSA software platforms.
- Hands-on experience with PowerShell scripting, Intune, or serving professional services and hospitality clients.
- Relevant industry certifications (Microsoft, CompTIA, etc.).
- Basic familiarity or exposure to compliance frameworks such as CMMC or ITAR is highly advantageous.
Our Core Values:
- Punctuality, reliability, and day-to-day consistency.
- Exceptional communication habits combined with structured documentation skills.
- A proactive, self-starting mindset with the capability to work autonomously under minimal supervision.
- Strong, analytical troubleshooting and problem-solving capabilities.
- Honesty and Integrity
Compensation & Benefits:
- Pay ranging from $26.00 to $40.00 per hour, commensurate with your active technical experience.
- Medical/PTO benefits may be avaiable.
- Standard mileage reimbursement for all client-site travel.
- Direct, hands-on exposure to advanced cybersecurity architecture and infrastructure rarely accessible to Tier 2 technicians.
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Powered by Homebase. Free employee scheduling, time clock and hiring tools.Vacancy posted 24 days ago
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