Manager, HR Business Partner

Role Description

The Manager, HR Business Partner supports District Manager leadership with a strong focus on Director-level development, performance management, and organizational effectiveness. This is a remote base position. Candidates must reside in Washington, Oregon, Wisconsin, Minnesota, or Illinois.

• Partner with District Managers to assess Director leadership capability and create development plans that strengthen performance and retention.
• Conduct Director-level talent reviews, talent analysis, and succession discussions; guide action planning based on results.
• Support District Managers in managing Director performance, including corrective actions, action plans, and PIPs.
• Conduct or support Director-level employee relations investigations in partnership with the Employee Relations team.
• Advise on policy interpretation, performance documentation, and resolution of complex ER matters.
• Maintain accurate and timely tracking of HR actions and ER activity in case-management systems (ServiceNow, EthicsPoint).
• Partner with Compensation on salary adjustments, market analysis, and compensation business case review.
• Collaborate with COEs (Talent Acquisition, Compensation, Culture & Employee Engagement, Organizational Development, etc.) to support workforce planning, hiring, development, and retention.
• Participate in Director hiring strategy, including attending intake calls and providing talent insights.
• Provide data-driven insights, coaching, and change management support to District Managers; participate in leadership meetings to share HR updates and inform decision-making.
• Effectively onboard and offboard director-level talent in collaboration with District Managers.
• Partner with HR COEs to support communications and change management efforts.

Qualifications

• BA/BS Degree from an accredited college or university in Human Resources, Business Administration or related field required.
• Minimum of 5+ years HR Business Partner, HR Generalist or HR functional experience in progressively responsible roles, including Employee Relations experience.
• Knowledge of Federal labor and employment laws, and state-specific laws with regard to leaves of absence, overtime, and safety required.
• PHR/SPHR or SHRM-CP/SCP preferred.

Requirements

• Excellent customer service skills with both internal and external customers.
• Capable of working with frequent interruptions and changing priorities.
• Effective communication skills, written, verbal and interpersonal.
• Proficient time management, organizational skills and ability to meet established deadlines.
• Strong relationship-building skills and ability to adapt to different audiences.
• Capable of working independently to assess situations, take initiative, and drive issues to resolution.
• Skilled knowledge of key HR disciplines, including employee relations, talent management, total rewards, and employment laws.
• Strong business acumen with the ability to quickly understand operational drivers and industry context.
• Proven consulting, coaching, and influencing skills across all organizational levels.
• Capable of conducting work with high level of integrity, discretion, and professional judgment while maintaining confidentiality.
• Demonstrated analytical capability, including the ability to interpret quantitative and qualitative data, identify trends, and translate insights into informed recommendations and data driven decisions.
• Proficiency with HRIS systems (e.g. Oracle, Workday, ADP, etc.).
• Skilled in Microsoft Office Suite (e.g. Outlook, TEAMS, PowerPoint, Excel, etc.).

Benefits

• Compensation based on position, education and experience. Bi-weekly paid.
• $100-110,000 base salary.
• This position is also eligible for our Support Central bonus program which is based on annual achievement of company performance.
• Health and Wellness Benefits including medical, dental, vision, healthcare & dependent care flexible spending accounts (FSAs), life insurance, disability, accident, critical illness, hospital indemnity, pre-paid legal, pet insurance and identity theft protection.
• Eligible to participate in our 401(k) retirement plan after 30 days of employment, with a company provided match on elective deferrals after 1 year of employment.
• Employee perks/discounts including education assistance and childcare discounts.
• This position is eligible for paid time off under our Flexible Paid Time Off (PTO) plan.