Marketing/Sales - Int

Inside Sales And Customer Service Representative

The primary purpose of this role is to manage the execution of our customer connections. Acting as a customer advocate and supporting vital communication and problem solving between all stakeholders, customer, plant, quality, supply chain and finance. This is not an entry level role and requires extensive analytical, organizational and time management skills. Essential Functions: The Inside Sales and Customer Service Representative within Aerospace encompasses setting high level performance targets, risk mitigation strategies, and disciplined execution to support commitments made to the customer and the organization. This position includes strong attention to detail and tactical execution, including but not limited to:

• Handle a high volume of customer interactions and be the voice of the customer.
• Take ownership of key customer accounts.
• Manage all aspects of quoting, order entry and statusing of orders to meet customer expectations.
• This is not a sales quota role but instead works with customers to place orders within forecast and lead time.
• Maintain digital records/files and some paperwork to ensure compliance.
• Work with internal teams to assist in quoting new business based on customer provided requirements.
• Assist all departments for any customer related issues and resolving complaints.
• Must be proficient in Microsoft Excel, Outlook and MRP systems (preferably Oracle).
• Be a Team player - Work effectively in a team driven environment and culture.
• Operate in a fast-paced work environment and be able to handle pressure and challenges from internal and external customers.

Additional Job Details:

• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Disciplined Execution — Job requires holding the team accountable through daily execution to the plan. When required, he/she will need to be able to dive into details to ensure operational success.
• Organization – Job requires organizational skills.
• Computer Literacy: Intuitive knowledge to navigate through several computer applications and websites.
• Microsoft Office – Ability to handle substantial email traffic and excel use.
• Data base user interface and query software — Customer service knowledge generation software.
• Negotiation — Bringing others together and trying to reconcile differences.
• Service Orientation — Actively looking for ways to help people.
• Written and Verbal Expression — The ability to communicate information and ideas verbally and in writing so others will understand.
• Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
• Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
• Integrity — Job requires being honest and ethical.
• Stress Tolerance — Job requires dealing calmly and effectively with high stress situations.
• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Time Management — Managing one's own time and the time of others effectively.
• Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong.

Qualifications - External Basic Qualifications:

• High School Diploma or GED from an accredited institution. Bachelor's degree preferred in Communications, Business, Marketing, Finance or a related field.
• Minimum of 3 years' work experience in sales, account management, customer service or equivalent industry or market segments.