Bartender
The Inn at Little Washington
Located in the picturesque town of Washington, Virginia. 30 minutes from Culpeper, Front Royal, and Warrenton, Virginia 40 minutes from Gainesville and Stephen City, Virginia Just a bit over an hour from Reston, Loudoun County, Virginia and Washington, DC. Since 1978 The Inn at Little Washington, located in the foothills of the Blue Ridge mountains, has been one of the most decorated restaurants and hotels in the world. There is no better time to join our growing team of exceptional people. Your next career awaits. Some of our awards include Michelin 3 Stars, Forbes 5 Stars, Michelin Green Star, AAA 5 Diamonds, and Wine Spectator Grand Award. Member of Relais & Chateaux. Why join our team: Health, vision and dental insurance (full time employees) Paid time off (Full time employees) 401(k) retirement plan with match On-the-job training Employee education allowance Employee appreciation events Complimentary uniforms Delicious “family” meals daily prepared by the chefs Competitive pay Responsiblefor the service of Bar and Living Room in accordance with restaurant and hotelstandards. Accountable for all facets ofBar and Living Room including, but not limited to, bar setup and breakdown, cocktailknowledge, wine knowledge, food knowledge, cocktail production, cocktailservice, sanitizing and resetting the Bar and Living room, nightly reporting,cash handling, walking food, and general bar maintenance. Ensure all Forbesstandards are adhered to. Help to create and advance the Inn’s cocktail program.Communicate any updates to all bar menus including bar wines by the glass menu. Participate in daily line up meetings whenneeded. Engage guests and assist in beveragesales in restaurants, lounge, and bar. Assist management team in actively servicing guests. Help to direct dining room staff on beverageservice according to Inn’s specifications courteously and efficiently. ESSENTIAL FUNCTIONS Maintaincomplete knowledge of: AllForbes and Inn’s standards; including all aspects of guest service delivery –especially timing of service delivery. Thecharacteristics and description of each wine and champagne by the glass on the barwine list. Designatedglassware for each cocktail. Industrytrends and competition. DiningRoom, Living Room, and Bar layout; table/seat/station numbers, proper tableset-ups, room capacity, hours of operation, price range, and dress code. Dailyhouse count, arrivals/departures, VIPs. Scheduledin-house group activities, locations, and times. Correctmaintenance and use of equipment. All menu selections available in all outlets. Daily/weekly management of missedpunches, punch edits, and weekly gratuity management per IALW policy and Virginialaw. IALW handbook-compliance and adherence to IALWpolicies. Seethat scheduled inventories are both timely and accurately performed. Attendall pre-shift meetings while on property. Continuouslymonitor Bar & Living Room staff performance in all phases of service andjob functions; ensuring that all procedures are carried out to departmentstandards. Befamiliar with all resort services/features and local attractions and activitiesto respond accurately to any guest inquiry. Monitorguest reactions and confer frequently with service staff to ensure guestsatisfaction. Workas bartender; actively sell beverage to guests and enhance the overall diningexperience for the guests. Helpto implement creative liquor program that includes a focus on both classic andcurrent creation cocktails that can be made and served within Forbes/Chef’stime standards. Communicateall 86’d liquors/beer to staff daily. Maintaincomplete knowledge and strictly abide by state liquor regulations; particularlythose prohibiting service to minors, intoxicated persons, and drunkdriving. Monitorthe preparation of station assignments; ensuring compliance to departmentalstandards. Ensurethe inspection and planning of materials and equipment for readiness of service. Ensurethe inspection of table set-ups; check for cleanliness, neatness, and agreementto departmental standards. Inspectall aspects of the bar/lounge environment ensuring compliance with standards ofcleanliness and order Ensurethat the service stations are clean, organized, and stocked with designatedsupplies. Monitorthat all service staff are greeting and escorting guests to their tablesaccording to departmental procedures.Ensure that tables are seated to best service the guests. Monitorand maintain cleanliness and working condition of departmental equipment,supplies and work areas. AssistRestaurant & Lounge staff with their job functions to ensure optimumservice to guests. Attenddesignated meetings, menu tastings, and beverage tastings. Helpto complete scheduled inventories when necessary. Participatein and support hotel and company efforts towards sustainability andenvironmental initiatives. Perform other duties as directed,developed, or assigned. QUALIFICATIONS HighSchool graduate Minimum21 years of age to serve alcoholic beverages Experienceas a bartender and/or cocktail server Abilityto satisfactorily communicate in English with guests, management, andco-workers to their understanding High school graduate, some college Certification of previous training in liquor, wine andfood service. Certification in alcohol awareness program. Knowledge of Computerized P.O.S. systems. Previous guest relations training. SKILLS Ability to satisfactorily communicate in English withguests, management, and co-workers to their understanding in person and bytelephone. Ability to provide legible communication. Ability to compute basic mathematical calculations. Ability to lift and carry 30 lbs. Ability to stand and walk for up to 10 hours. Ability to think clearly and remain calm underpressure, making sound and logical decisions quickly. Ability to enforce IALW standards, policies, andprocedures with Bar staff. Ability to prioritize and organize servicerequirements at all tables in assigned station. Ability to be a clear thinker, analyze, and resolveproblems while exercising good judgment. Ability to focus on attention to details. Ability to suggestively sell menu items, beverages,and wines. Ability to input and access information in POS system. Ability to exert physical effort in transportingequipment and wares. Ability to endure abundant physical movements incarrying out job duties. Ability to ensure security and confidentiality ofguest and hotel information. Ability to anticipate and interpret guests’ serviceneeds. Ability to perform job functions with minimalsupervision. Knowledgeof Microsoft Office software. Knowledgeof the local geographic area, competitors, and business trends. Knowledgeof destination, activities, food & beverage, and spa. Knowledgeof gourmet food and beverage background, knowledge of (high-end) industrypublications, and customer service skills Abilityto work flexible schedule, to include weekend and evenings as needed for thebenefit of departmental coverage. Bilingual: English and Spanish. PHYSICAL DEMANDS Frequentneed to perform the following physical activities: reaching, bending, pushing,pulling, twisting, lifting, and climbing. Constantneed to perform the following physical activities: grasping, turning, finger dexterity. Frequentneed to stand for long periods of time. Lifting/carryingup to 30 lbs. frequently and 50 lbs. occasionally. Visionrequirements: Frequently need to see small details and things clearly beyondarms’ reach. Respondto general public and converse with staff. Ability to hear fire alarms and emergency equipment. The Inn at Little Washington is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. #J-18808-Ljbffr
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