Fleet Planner - Power Plus

C.H. Robinson is seeking a Fleet Planner – Power Plus to join our team. You will be accountable for day-to-day planning and aligning consistent capacity to customer commitments. This includes, but is not limited to, driver and trailer optimization to maximize revenue, driver satisfaction, and customer service. In this role you will help to create demand, identify new wallet share opportunities, and sell creative solutions working with both network capacity and commercial teams. As the primary point of contact for Power Plus programs, you are additionally responsible for customer advocacy, driving continuous improvement, and delivering on our customer commitments both internally and externally. You’ll collaborate closely with cross-functional teams to ensure an optimal customer/carrier experience. This role may be based in Eden Prairie, MN or Chicago, IL. DUTIES AND RESPONSIBILITIES The duties and responsibilities of this position consist of, but are not limited to, the following: Program Advocacy: Serves as the day-to-day customer resource, delivering a positive customer experience through proactive communication, timely responses and applying the appropriate sense of urgency as situations dictate. Build credible and personalized relationships at multiple levels across functional departments within the customer supply chain. Manage conflict and navigate difficult conversations with the customer, using tact and diplomacy. Apply critical thinking skills to effectively resolve problems and identify the best course of action. Develops strong relationships within the CHR network while promoting the benefits of the Power+ program. Drive continuous improvement, and deliver on our customer commitments. Stay informed of changes within the customers’ business, industry, and sector; apply knowledge to identify new opportunities. Consistently pursues personal development opportunities to expand understanding of CHR’s modes, services, and technology. Accountable to adopt and apply new tools and processes that improve overall workflow. Planning & Execution: Responsible for day-to-day optimization of fleets and coordinating and planning aligned customer freight for Power+ carriers. Contribute to region goals by pre-planning carriers, leveraging analytical reporting and commercial relationships to ensure KPI’s, revenue, and goals are met. Ensure capacity meets specific load requirements by aligning multi-leg movements on Power+. Match network freight to available capacity using truck postings, lane history search, etc. Responsible for entering and managing program plans vs actual results. Secure and manage dedicated freight consisting of closed loop routes, corridors, one-way shipments and drop trailers. Ensures quality expectations are met on all executed shipments. Accept/Reject customer and carrier tenders. Schedule Appointments according to capacity needs. Ensure accuracy of load data. Proactive review of financial results, volume, and service performance. Responds timely to all customer and carrier requests. Responsible for returning and injecting trailers when needed. Red Tag/Put trailers on hold that need service, GPS replacement, or need to be returned. Trailer Pool management for aligned trailer yards. Identify and communicate trailer issues to Power+ maintenance. Carrier Management: Assist with regular business review internally and externally. Onboard carriers into the Power+ program, define expectations and timelines, and set plans for execution. Focus on developing dedicated capacity to ensure we have supply ready to service growing volume across our dedicated network. Develops an understanding of carrier’s business, goals, preferences, capabilities, equipment, and expertise to maximize the relationship, capacity utilization and carrier satisfaction. QUALIFICATIONS Required: High School diploma or GED Minimum 2 years of previous transportation, planning, or account management experience Ability to travel up to 10% (domestically and internationally) Preferred: Bachelor’s degree from an accredited college or university Strong analytical and problem-solving skills; ability to make data-driven decisions Strong strategic orientation, relationship building, negotiation skills (ability to persuade, motivate and influence others), and business acumen Ability to thrive under deadlines and work in a team environment, while also delivering independent results Strong prioritization skills, multi-tasking skills, and works with a sense of urgency Excellent verbal and written communication skills; must work effectively with all levels of management and employees Proficient in Microsoft Office Suite of programs Values a diverse and inclusive work environment Positive attitude and ability to excel in a team environment Self-motivated with ability to work without close supervision Demonstrates communication, prioritization, and time management skills Compensation Range: $23.91 - $50.46 The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across all U.S. locations. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation. Equal Opportunity C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected. Benefits Three medical plans which include Prescription drug coverage Enhanced Fertility benefits Flexible Spending Accounts Health Savings Account (including employer contribution) Dental and Vision Basic and Supplemental Life Insurance Short-Term and Long-Term Disability Paid observed holidays 2 paid floating holidays for U.S. hourly employees Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada Paid parental leave Paid time off to volunteer in your community Charitable Giving Match Program 401(k) with 6% company matching Employee Stock Purchase Plan Plus a broad range of career development, networking, and team-building opportunities Why Do You Belong at C.H. Robinson? C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at #J-18808-Ljbffr C.H. Robinson