Medical Office Coordinator

Description This position functions as supervisor of the medical reception unit and the call center unit at the Center for Family Medicine Decatur / Lincoln / and Taylorville locations. As such, this position is responsible for seeing that staff in the unit maintain patient clinical and billing information during scheduling and as patients present to clinic for scheduled appointments. This position also ensures patient data is accurate and up to date; collects patient payments and provides initial assistance with billing and insurance problems; is responsible for ensuring deposit accuracy on a daily basis and addresses complaints. This position coordinates the day-to-day operations in the area including duties associated with the revenue cycle process and the electronic health record. Examples of Duties Administration-Supervision 50% Hire, supervise and evaluate staff in the call center and reception desk for the Springfield Center for Family Medicine Orient and train new staff in both units. Competency established staff in unit on an annual basis. Monitor productivityof staff and provide appropriate feedback or corrective action where there are areas of concern. Attend internal clinic operation smeetings representing the reception unit. Make recommendations on how unit can operate more efficiently and effectively. Answer questions, problem solve and coordinate all aspects of the unit. Set daily priorities for staff in unit. Responsible for over all on-site Cash Control and end of day closeout Batch Management. Assist in handling patient complaints and provide appropriate feedback to staff. DirectServicetoPatients- PatientRegistration, scheduling & Insurance 50% As time permits and at peak times, assist staff in the following duties: Provide back up coverage to the call center team as needed Assist in receiving and welcoming patients it the clinic. Obtain demographic and billing information and enter in to the computer. Stay abreast of changes in the insurance plans and the FQHC levels for uninsured. Access computer terminal to input, update, retrieve and review patient demographic and billing data for new and established patients Create initial medical record for new patients ensuring all new patient forms are completed as required. Obtain patient's signature on authorization forms Generate daily schedules, prints encounter forms and demographic information Ensure charge tickets are completed and physician, demographic and billing information is accurate Scan and/or index patient insurance cards, ID's into the practice management system. Distribute patient link forms and ASQ's/PSC's when appropriate and scan/enter into the patient's chart. Assist in printing patient chart summaries out of the EHR for clinics. Assist in making follow-up appointments. Collects payment at timeof service,always knowledgeable of managed careco-pays. Completes and maintains necessary receipt register. Responsiblefor ensuring the accuracy of the daily deposit beforeit is forwarded to the Bursar's office. Qualifications Credentials to be Verified by Placement Officer Any one or any combination totaling five (5) years (60 months), from the categories below College education with course work in a business medical field such as nursing assistant, medical assistant, or medical secretary and/or business fields such as business, finance, public administration, or social science, as measured by the following conversion table or its proportional equivalent: 30 semester hours equals one (1) year (12 months) Associate's Degree (60 semester hours) equals eighteen months (18 months) 90 semester hours equals two (2) years (24 months) Bachelor's Degree (120 semester hours) equals three (3) years (36 months) Work experience or ancillary service experience comparable to the Medical Office Specialist level or other positions of comparable responsibility. Knowledge, Skills & Abilities (KSA's) Knowledge of registration and billing procedures. Knowledge of third-party payer reimbursement, disability claim forms, and insurance billing regulations. Knowledge of accounting principles and insurance claims filings and reimbursements. Knowledge of computer systems and clinic forms. Knowledge of automated admissions and/or billing systems. Knowledge of medical terminology. Knowledge of various hospital and/or clinic departmental services. Knowledge of hospital pre-admission and admission procedures. Skill in maintaining detailed records. Skill in communicating effectively with patients and families from a wide variety of persons from different economic and cultural backgrounds. Oral and written communication skills. Organization skills, including time management and workflow. Skill in explaining rules, policies, and their interpretations. Skill in interviewing patients who have a variety of financial problems. Skill in interpreting and implementing procedures, guidelines, and policies. Skill in developing reports and analyzing data. Skill in adapting and working under pressure and amid interruptions. Ability to supervise, train, lead and direct the work of others. Ability to interpret policies, procedures, and guidelines. Ability to interpret a variety of financial, diagnostic, and internal codes. Ability to establish and maintain cooperative working relationships with individuals and agencies internal and external to the unit and/or institution. Ability to solve problems related to intake, accounting, receptions, and patient relations. Ability to work with the media to create advertising and markets plans. Ability to keep patient data confidential. Ability to interpret policies, procedures, and guidelines. Ability to interpret a variety of financial, diagnostic, and internal codes. Ability to use independent judgment and resolve problems quickly. Ability to identify work priorities and follow them to complete daily tasks. Condition of Employment Out of State Applicants that apply to Springfield vacancies in classifications in the occupational area of Professional, Semi-Professional, or Managerial will be subject to the following Condition of Employment : Pursuant to the State University Civil Service System, an out-of-state resident who is hired into this position must establish Illinois residency within 180 calendar days of their start date. Supplemental Information The mission of Southern Illinois University School of Medicine is to optimize the health of the people of central and southern Illinois through education, patient care, research and service to the community. Southern Illinois University School of Medicine Annual Security Report is available online at This report contains policy statements and crime statistics for Southern Illinois University School of Medicine in Springfield, IL. This report is published in compliance with Federal Law titled the "Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act." Southern Illinois University School of Medicine is an Aff Pre-employment background screenings required. #J-18808-Ljbffr